English Speaking - Listen & Learn - English Made Easy

English Speaking - English Expressions (Learning with fun series)

English Speaking - Vocabulary E-books

Call Centre Basics

Unit 1: ABC's of English
Lesson 1: Grammar
Articles
Articles Assessment(Score: 20)
Parts of Speech
Parts of Speech Assessment
Tenses
Tenses Assessment
Lesson Summary
Lesson 2: Speech
Phonetics
Intonation
Word Stress
Tag Questions
Lesson Summary
Speech Assessment Part 1(Score: 29)
Speech Assessment Part 2
Lesson 3: Writing
Passage Writing
Condensed Writing
Correspondence Writing
Lesson Summary
Writing Assessment Part 1
Writing Assessment Part 2
Unit 2: Essence of Communication
Lesson 1: Communication Basics
Elements of Communication
Communication Styles
Lesson Summary
Communication Basics Assessment
Lesson 2: Tele - Speak
Tele - Etiquettes
Active Listening and the Art of Questioning
Handling Calls
Lesson Summary
Tele-Speak Assessment Part 1
Tele-Speak Assessment Part 2
Lesson 3: Interview Handling Techniques
Preparing for the Interview
Facing Interviews
Lesson Summary
Interview Handling Techniques Assessment
Unit 3: Most Commonly Used Words
Lesson 1: 2,000 English Word List
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z

English Expressions

Unit 1: Idioms and Usage
Lessons 1: Introduction
Lesson Objective
Definition
Importance of Idioms
Lesson Summary
Assessment
Lessons 2: Types
Lesson Objective
Categories
Body Part Idioms
Idioms Expressing Emotions
Animal Idioms
Food Idioms
Color Idioms
Number Idioms
Commonly Used Idioms
Lesson Summary
Assessment
Unit 2: Expression
Lessons 1: Commonly Used Slang
Lesson Objective
Introduction
List of Common Slang
Lesson Summary
Assessment
Unit 3: Common English Errors
Lessons 1: Common Errors in English
Lesson Objective
List of Common English Errors
Redundant words
Homonyms
Lesson Summary
Assessment

Listen and Learn - English Made Easy

Introduction
Lesson 1: Words, Sentences and Phrases
Short Vowel Sounds
Long Vowel Sounds
R-controlled Vowel Sounds
OU, OI, OY, OW, AU, AW, EW Words
Single Consonant Sounds
Consonant Blends
SH, GH, PH, TH, CH Sounds
Silent Consonants
Sentences for Practice and Expressions
Phrases used in a Telephone Conversation
Lesson Summary

Common Mistakes in English

Unit 1: Common Mistakes in English
Lesson 1: Vocab-blunders
Introduction to Indian English
Indianisms
Misused Expressions
Lesson Summary
Assessment
Lesson 2: Spell Check
Tips for Better Spelling
Commonly Misspelled Words
Lesson Summary
Assessment
Lesson 3: Grammar Gaffes
Parts of Speech
Punctuations
Singular and Plural
Lesson Summary
Assessment

Handling Customer Complaints

Unit 1: Skills for Handling Customer Complaints
Lessons 1: About Customer Service Representative
Lesson Objective
Introduction
Qualities of Customer Service Representative
Who are My Customers
Customer Profile
Your Valuable Role as CSR /CSE
Your Customer's Expectations
Your Role of Action to Achieve the Target
Foundation for Service Excellence
Barriers which Prevent Excellent Service
Stages of Effective Customer Conversation
Lesson Summary
Assessment
Lessons 2: Call Handling Strategies
Lesson Objective
Introduction
Active Listening Skills
Telephone Etiquettes/Procedure
Managing Different Call Types and Behavior
Transfer Procedure
Rules for Handling Customer Complaints
Presentation Skills
Process - Handling Customer Conflicts and Complaints
How to Say 'No' to a Customer
Ending the Call
Lesson Summary
Assessment

Managing and Building Customer Relationships

Unit 1: Establishing and Building a Relationship with the Customer
Lessons 1: About Customer Relationship Management
Lesson Objective
Introduction
Customer Relationship Skills
Major Touch Points of Communication
Importance of Building Relationships
How to Build a Relationship with Your Customer
Factors Influencing the Relationship
Styles of Customer Service
Lesson Summary
Assessment
Unit 2: Managing Stress
Lessons 1: Stress Management
Lesson Objective
Introduction
Causes of Stress
Strategies to Reduce Stress
Categories of Risk Factors
Fighting Against Internal Conflict
Lesson Summary
Assessment
Unit 3: Managing Time
Lessons 1: Time Management
Lesson Objective
Introduction
Importance of Time Management
Time Management Tools
Lesson Summary
Assessment

Soft Skills and Communication - Conflict Management

Overview
The dictionary defines conflict as 'a state of disharmony between incompatible or antithetical persons, ideas, or interests; a clash'. Every discussion or meeting, where a choice has to be made or a decision taken, is a potential conflict situation. If these situations are managed effectively, using a bit of imagination, they can often lead to better and more profitable solutions. This course in Conflict Management aims to do just that - teach you how to resolve and handle differences productively.
Objective
An ideal course for a person at the supervisory level. It will enable one to resolve conflicts with a great degree of success.
Duration 1 month.
Outcome
This course will enable a person to meet a conflict situation and resolve it with greater efficiency.
Table of Contents

• Introduction to Conflict
• Types of Conflict
• Root Causes of Conflict
• Source of Conflict
• Reason of Conflict
• Consequences of Conflict
• Positive consequences of conflict
• Negative consequences of conflict
• Importance of Conflict Resolution
• Significance of conflict resolution.
• Appropriate and inappropriate conflicts.
• Process of Conflict Resolution.
• Conflict mapping.
• Strategies to resolve conflict.

Soft Skills and Communication - Coaching Skills

Overview
The role of a coach is critical in any function that involves a team. A coach helps a group of individuals identify with a common purpose and work towards a clearly defined goal. He works at the group level as well as the individual level, helping team members perform to their potential and speeding the team towards its spelt out objective. This course discusses the essential traits of a model coach and touches upon key coaching strategies.
Objective
To equip an individual in a supervisory position with key coaching skills. This helps him train his subordinates, motivate them, and thus extract the desired from them.
Access time 1 month.
Outcome An individual will be able to train his/her team members better, thereby increasing their efficiency and output.
Table of Contents
Fundamentals of coaching

1. Concept of Coaching
2. Need of Coaching
3. Essence of Coaching
4. Benefits of Coaching

Approaches to Coaching

1. Individual Coaching
2. Team Coaching
3. Introduction to E-Coaching
4. Coaching Vs Training
5. Coaching Vs Consulting
6. Coaching Vs. Mentoring

Tools/ Techniques of Coaching

1. Step – by – step process
2. Styles of Coaching
3. Tools/ Techniques used.

Managerial Preparation for coaching
11.       Practical steps for coaching

Soft Skills and Communication - Effective Leadership, Team Management and Communication Skills

Overview
An ideal course for managers and wannabe managers. It discusses how change impacts a business scenario and how to deal with the winds of change. It also discusses the essential aspects of team management and ways to build a high-performance team. Ways of developing effective communication skills are also discussed in-depth.
Objective
A course that focuses on key managerial skills, it helps an individual grow both as an individual as well as a leader.
Duration 1 month
Outcome This course will help a professional acquire key skills in the areas of communication and management, thereby improving his career prospects.
Table of Contents

• An Introduction to Managing Change
• How to Build High-Performance Teams
• Managing Through a Volatile Economy
• Finding and Defining Opportunities for Growth with Christopher Zook
• Women: The New Economy's Top Opportunity
• Conducting Effective Performance Appraisals
• Administering Employee Discipline
• Managing Employee Conflict
• A Practical Guide to Time Management
• Managing Personal Stress
• The Characteristics of Effective Teams
• Effective Listening Skills
• How to Give Effective Praise
• Essential Strategies for Effective Negotiations

Soft Skills and Communication - Safety and Health

Overview
Workplace safety is of paramount importance. This course looks at some of the precautions necessary to ensure a safe work environment. It also discusses the hazards of fire and looks at other materials that could spell disaster at the workplace. The course covers slips, trips and falls - the leading causes of on-the-job injuries and deaths, and how they can be best avoided. Another topic covered extensively under this course is that of workplace violence.
Objective
This course is ideal for companies which place a lot of importance on the Health and Safety standards of the workplace. Every individual in an organisation needs to take this course, which will acquaint them with the relevant standards.
Duration 1 month
Outcome Once a group of individuals have taken this course, they will be able to maintain the Health and Safety standards of the workplace.
Table of Contents

1. Fire Safety - Precautions for a Safe Work Environment
2. Hazardous Materials - Precautions for Safe Handling & Storage
3. Preventing Slips, Trips, & Falls in the Office - Essentials
4. Preventing Slips, Trips & Falls in the Office
5. Preventing Workplace Violence – Essentials

Soft Skills and Communication - Legal Compliance and Workplace Issues

Overview
This course deals extensively with issues concerning both employers and employees. It looks at the wrongful termination of employment; major forms of illegal business practices; harassment at the workplace, including sexual harassment; intellectual and trade property; discrimination at the workplace; customer bias; and the 20-employment related mistakes that every manager ought to know about and look to avoid.
Objective
A course that is a must-do for both employers and employees. It acquaints both parties with legal issues pertaining to the workplace
Duration 1 month
Outcome This course results in an enhanced understanding of legal issues pertaining to the workplace
Table of Contents

1. Managing to Prevent Misclassification
2. Wrongful Termination - Understanding & Avoiding
3. Major Forms of Illegal Business Practice - Recognizing & Avoiding
4. Antitrust - Avoiding Anti-Competitive Practices
5. 1: Illegal Workplace Harassment - Recognizing & Preventing
6. Recognizing and Preventing Workplace Harassment: Essentials
7. Recognizing and Preventing Workplace Harassment: Manager
8. Recognizing and Preventing Sexual Harassment
9. Recognizing and Preventing Sexual Harassment: Manager's Edition
10. The Americans with Disabilities Act
11. A Guide to Understanding the Foreign Corrupt Practices Act
12. United States Export Controls
13. Understanding and Avoiding Insider Trading
14. The Truth In Negotiations Act
15. An Employee's Guide to Intellectual Property & Trade Secrets
16. A Manager's Guide to Intellectual Property & Trade Secrets
17. Ecompliance: A Guide to Proper Email & Web Usage
18. A Framework for Ethical Decision Making
19. A Guide to Avoiding Conflicts of Interest
20. A Guide to Giving and Accepting Gifts and Gratuities
21. An Employee's Guide to Identifying and Preventing Substance Abuse in the Workplace
22. A Manager's Guide to Identifying and Preventing Substance Abuse in the Workplace
23. A Guide to Best Practices for Limiting Liability at Employer-Sponsored Events • Illegal Employment Discrimination - Recognizing & Preventing
24. Customer Bias & Discrimination
25. Diversity - It's Good For Business
26. Rightful Termination - Best Practices in Handling Terminations
27. The 20 Employment-Related Mistakes That Every Manager Needs to Know & Avoid
28. Workers' Compensation - Preventing Accidents & Managing Claims
29. 2: The 20 Employment-Related Mistakes That Every Manager Needs to Know & Avoid

The Dos and Don'ts Of Recruiting & Interviewing

Soft Skills and Communication - Executive Management by Peter F. Drucker

Overview
Peter Drucker is one of the foremost management thinkers of our times. This course deals extensively with Peter Drucker’s theories on key aspects of management. The topics dealt with under the course include effective business management, knowledge-worker productivity, successful acquisition, permanent course control and entrepreneurial strategies, among others.
Objective
A must-do for both managers as well as managerial prospects, it takes a Peter Drucker-view of strategic management practices.
Duration 1 month
Outcome An individual will gain invaluable insights into key areas of management after completing this course.
Table of Contents

• Managing Oneself
• People Decisions
• Managing the Boss
• Effective Decision Making
• Knowledge Worker Productivity
• The Successful Acquisition
• Alliances: The Rules for Successful Partnership
• The Five Deadly Business Sins
• Permanent Cost Control
• Entrepreneurial Strategies

ICSI – Foundation Programme

Economics
Study 1: Nature and Scope of Economics
Lessons 1: An Overview
Lesson Objective
Introduction
Economics: A Study of an Economy
Growing Complexity of Economics
Various Definitions of Economics
Lesson Summary
Assessment
Lessons 2: Definitions of Economics
Lesson Objective
Economics as a Science of Wealth
Shift by Ricardo
Welfare Definition
Scarcity Definition
Samuelson's Definition
Lesson Summary
Assessment
Lessons 3: Scope of Economics
Lesson Objective
Reasons of Increasing Scope
Economics: Science or an Art
Positive or Normative Economics
Micro and Macro Economics
Lesson Summary
Assessment
Lessons 4: Working of an Economic System
Lesson Objective
Studying an Economic System
Capitalist System
Socialist System
Mixed Economy
Lesson Summary
Assessment
Lessons 5: Mastery Test
Mastery Test
Study 2: Demand and Supply Analysis
Lessons 1: Utility Approach
Lesson Objective
Introduction
Meaning of Utility
Utility vs. Realised Satisfaction
Measurement of Utility
Concepts of Utility
Diagrammatic Presentation
Lesson Summary
Assessment
Lessons 2: Laws of Utility
Lesson Objective
Law of Diminishing Marginal Utility
Law of Equi-marginal Utility
Derivation of Law of Demand - Utility Analysis
Lesson Summary
Assessment
Lessons 3: Law of Demand
Lesson Objective
Introduction
Reasons for negative slope of Demand Curve
Increase/Decrease vs. Expansion/Contraction in Demand
Exceptions to the Law of Demand
Determinants of Demand
Lesson Summary
Assessment
Lessons 4: Law of Supply
Lesson Objective
Introduction
Supply Schedule and Supply Curve
Reasons for Operation of Law of Supply
Factors Influencing the Market Supply of a Good/Service
Changes in Quantity Supplied and shifts in Supply Curve
Demand, Supply and Determination of Equilibrium Price
Lesson Summary
Assessment
Lessons 5: Elasticity of Demand and Supply
Lesson Objective
Price Elasticity of Demand
Methods to Measure Price Elasticity of Demand
Determinants of Price Elasticity of Demand
Cross Elasticity of Demand
Income Elasticity of Demand
Determinants of Elasticity of Demand
Elasticity of Supply
Lesson Summary
Assessment
Lessons 6: Mastery Test
Mastery Test
Study 3: Production, Costs and Revenue Analysis
Lessons 1: Production
Lesson Objective
Meaning and Factors of Production
Theory of Production
Law of Returns or Laws of Variable Proportions
Returns to Scale
Lesson Summary
Assessment
Lessons 2: Concepts of Cost and Revenue
Lesson Objective
Short Run Costs
Long Run Costs
Relationship between AR and MR
Economies and Diseconomies of Scale
Lesson Summary
Assessment
Lessons 3: Mastery Test
Mastery Test
Study 4: Market Forms and Equilibrium of the Firm and Industry
Lessons 1: Concepts of Market
Lesson Objective
Characteristic and Meaning of Market
Firm and Industry
Lesson Summary
Assessment
Lessons 2: Perfect Competitive Market
Lesson Objective
Basic Features
Equilibrium of a Firm
Equilibrium of an Industry
Lesson Summary
Assessment
Lessons 3: Monopoly Market
Lesson Objective
Introduction
Equilibrium of a Monopolist Firm
Discriminating Monopoly
Lesson Summary
Assessment
Lessons 4: Monopolistic Competition
Lesson Objective
Introduction
Product Differentiation
Equilibrium of a Firm
Evaluation
Lesson Summary
Assessment
Lessons 5: Mastery Test
Mastery Test
Study 5: Indian Economy
Lessons 1: Basic Characteristics of Indian Economy
Lesson Objective
Introduction
Role of Agriculture in Indian Economy
Role of Industry in Indian Economy
Role of Service Sector in Indian Economy
Lesson Summary
Assessment
Lessons 2: Concepts of National Income
Lesson Objective
National Income as a Concept
Measurement of National Income
National vs. Domestic Concept of Income
Concept of Saving
Difficulties in Estimating National Income
National Income and Welfare
National Income Accounts
Measurement of National Income in India
Trend Analysis
Saving and Investment
Mixed Economy
Lesson Summary
Assessment
Lessons 3: Mastery Test
Mastery Test
Study 6: Select Areas of Indian Economy
Lessons 1: Population
Lesson Objective
Features of Population
Classification of Population by Economic Activity
Quality of Population
Impact of Population on Economic Development
India's Population Policy
Unemployment
Lesson Summary
Assessment
Lessons 2: Foreign Trade and Balance Payments
Lesson Objective
Foreign Trade
Trend Analysis
Composition of Trade
Balance of Payments
Components of Balance of Payments
Economic Balance
Equilibrium in Balance of Payments
India's Balance of Payments
Lesson Summary
Assessment
Lessons 3: Fiscal Policy, Taxation and Subsidies
Lesson Objective
Fiscal policy
Taxation
Subsidies
Lesson Summary
Assessment
Lessons 4: Budget and Five-Year Plans
Lesson Objective
National Budget
Five year plans and Economic Development
Tenth Five-Year Plan
Lesson Summary
Assessment
Lessons 5: Mastery Test
Mastery Test
Study 7: Money and Banking
Lessons 1: Concept and Nature of Money
Lesson Objective
Introduction
Approaches to Define Money
Concept of Credit
Credit Creation by Banks
Cash Deposit Ratio
Limitations on Credit Creation
Quantity Theory of Money
Concept of Money Supply
Commercial Banks
Reserve Bank of India
Instruments of Credit Control
Monetary Policy of India
Lesson Summary
Assessment
Study 8: Economic Reforms and Liberalisation
Lessons 1: Major Economic Reforms Since 1991
Lesson Objective
Introduction
The 1991 Economic Crisis
Critical Evaluation of Economic Reforms
Lesson Summary
Assessment
Lessons 2: Globalisation and its Impact on Indian Economy
Lesson Objective
Introduction to Globalisation
Impact of Globalisation
Lesson Summary
Assessment
Lessons 3: Concept of World Trade Organisation (WTO) - An Overview
Lesson Objective
Origin of WTO
Rules, Objectives and Principles of WTO
Governance of WTO
Working Mechanism of WTO
Lesson Summary
Assessment
Lessons 4: Mastery Test
Mastery Test
Study 9: Main Mastery
Mastery Test
Elements of Business Law
Study 1: Law
Lessons 1: Introduction to Law
Lesson Objective
Nature, Meaning and Significance of Law
Sources of Indian Law
Sources of English Law
Mercantile or Commercial Law
Sources of Mercantile Law
Mercantile Law in India
Sources of Indian Mercantile Law
Lesson Summary
Assessment
Study 2: Law Relating to Contract
Lessons 1: The Indian Contract Act, 1872
Lesson Objective
Meaning and Nature of Contract
Essential Elements of a Valid Contract
Formation of a Contract: Offer and Acceptance
Formation of a Contract: Intention
Formation of a Contract: Consideration
Enforceability of Gratuitous Promise
Flaws In Contract
Void Contracts and Restitution
Contingent and Quasi Contracts
Termination of Contracts
Remedies for Breach of Contracts
Contract of Indemnity and Guarantee
Contract of Bailment and Pledge
Lesson Summary
Assessment
Lessons 2: Law of Agency
Lesson Objective
Agent and Agency
Classes of Agents
Duties and Rights of Agents
Authority of Agents
Responsibilities and Liability of Principal
Meaning of Authority
Termination of Agency
Lesson Summary
Assessment
Lessons 3: Mastery Test
Mastery Test
Study 3: Law Relating to Sale of Goods
Lessons 1: Sale of Goods Act, 1930
Lesson Objective
Contract of Sale of Goods
Subject Matter of Contract of Sale of Goods
Effect of Perishing of Goods
Price
Conditions and Warranties
Implied Warranties

Doctrine of Caveat Emptor
Passing of Property or Transfer of Ownership
Transfer of Title by Person not the Owner
Performance of the Contract of Sale
Unpaid Seller
Auction Sales
Trading Contracts Involving Rail or Sea Transit
Lesson Summary
Assessment
Lessons 2: Mastery Test
Mastery Test
Study 4: Law Relating to Negotiable Instruments
Lessons 1: Negotiable Instruments Act, 1881
Lesson Objective
Definition of a Negotiable Instrument
Important Characteristics of Negotiable Instruments
Classification of Negotiable Instruments
Kinds of Negotiable Instruments
Banker and Customer
Crossing of Cheques
Maturity
Holder and Holder in Due Course
Capacity and Liability of Parties
Negotiation and Endorsement
Bills of Exchange: Acceptance and Presentment
Dishonour, Noting and Protest
Discharge
Material Alteration and Its Effect
Hundis
Presumptions of Law
Lesson Summary
Assessment
Lessons 2: Mastery Test
Mastery Test
Study 5: Law Relating to Partnership
Lessons 1: Indian Partnership Act, 1932
Lesson Objective
Nature and Definitions of Partnership
Essentials of a Partnership
Formation of Partnership
Classification of Partnership
Partnership Vs. Other Forms of Associations
Change in a Partnership
Partnership Property
Kinds of Partners
Minors and Partnership
Relation, Rights and Duties of Partners
Authority and Liabilities of Partners
Dissolution
Goodwill
Registration of the Firm
Specific Performance and Suit for Libel
Lesson Summary
Assessment
Lessons 2: Mastery Test
Mastery Test
Study 6: Elements of Company Law-I
Lessons 1: Company: Meaning and Characteristics
Lesson Objective
Company - It's Meaning
Company - It's Characteristics
Company as Distinguished from Other Associations of Persons
Distinction between a Company and a Club
Distinction between a Company and a Corporation
Advantages of Incorporation
Disadvantages of Incorporation
Lifting or Piercing the Corporate Veil
Lesson Summary
Assessment
Lessons 2: Kinds of Companies
Lesson Objective
Classification of Companies
Private Company
Public Company
Distinction between a Public and a Private Company
Private Company to become Public in certain cases
Producer Company
Limited Company
Unlimited Company
Association not for Profit
Government Companies
Foreign Companies
Holding and Subsidiary Companies
Lesson Summary
Assessment
Lessons 3: Formation of a Company
Lesson Objective
Promotion and Promoters
Registration and Incorporation
Commencement of Business
Lesson Summary
Assessment
Lessons 4: Mastery Test
Mastery Test
Study 7: Elements of Company Law-II
Lessons 1: Management and Shareholders
Lesson Objective
Board of Directors
Appointment and Removal
General Powers of the Board
Managerial Personnel
Shareholders
Lesson Summary
Assessment
Lessons 2: Company Meetings
Lesson Objective
Meaning of a Meeting
Kinds of Company Meetings
Statutory Meeting
Annual General Meeting
Extraordinary General Meetings
Class Meetings
Meetings of Debentureholders
Meetings of Creditors
Meetings of Board of Directors
Lesson Summary
Assessment
Lessons 3: Company Secretary
Lesson Objective
Definition of a Secretary
Qualifications of a Company Secretary
Appointment of a Secretary
Powers of a Secretary
Duties of a Secretary
Role of a Secretary in a Company
Lesson Summary
Assessment
Lessons 4: Mastery Test
Mastery Test
Study 8: Main Mastery
Mastery Test
Elements of Management
Study 1: Management
Lessons 1: Nature and Process of Management
Lesson Objective
The Concept and Schools of Management
The Functions of Management
The Essence of Management
Development of Management Theory
Administration and Management
The Science and the Art of Management
Management as a Profession
Competent Managerial Personnel
Lesson Summary
Assessment
Study 2: Planning
Lessons 1: Planning Policies and Decision Making
Lesson Objective
Nature of Planning
Utility of Planning
Types of Plans
Steps in Planning
Planning Premises
Planning Period
Forecasting
Decision - Making
Hierarchy of Decisions
Decision-Making by Groups
Evaluating the Decision's Importance
Limitations of Planning
Lesson Summary
Assessment
Study 3: Organisation
Lessons 1: Organisation: Process and Structure
Lesson Objective
Organisation as a Process and Structure
Purpose and Cause of Organising
Dynamic Organisation Structure
Organisation as Part of the Total Management Task
Traditional Principles of Organisation Structure
Developing an Organisation Structure
Theories of Organisation
Contingency Approach to Management
Span of Management
Wide Versus Narrow Spans
Factors Determining the Span of Management
Operational School Position
Graicunas' Theory of Superior-Subordinate Relationships
Lesson Summary
Assessment
Lessons 2: Authority and Responsibility
Lesson Objective
Nature of Authority
Responsibility
Accountability
Sources of Authority
Limits of Authority
Authority - Power Continuum
Delegation of Authority
The Process of Delegation
Barriers to Delegation
Principles of Delegation
Lesson Summary
Assessment
Lessons 3: Centralisation and Decentralisation
Lesson Objective
Meaning
Advantages of Decentralisation
Advantages of Centralisation
Factors Determining the Degree of Decentralisation
Delegation and Decentralisation
Lesson Summary
Assessment
Lessons 4: Departmentation
Lesson Objective
Meaning
Patterns Used in Departmentation
Principles of Departmentation
Formal Organisation Structure
Informal Organisation
Growth in Organisation
Lesson Summary
Assessment
Lessons 5: Mastery Test
Mastery Test
Study 4: Staffing
Lessons 1: Personnel Management
Lesson Objective
Meaning, Nature and Functions of Personnel Management
Definitions of Personnel Management
Functions of Personnel Management
Meaning and Nature of the Staffing Function
Importance of Staffing
The Logic of Staffing
The Staffing Process
Lesson Summary
Assessment
Study 5: Committee in Management and Co-ordination
Lessons 1: Committee and Co-ordination
Lesson Objective
The Concept of Committees
The Plural Executive
Advantages of Committees
Disadvantages of Committees
Misuse of Committee
Making Better Use of Committees
Nature and Techniques of Co-ordination
External Co-ordination
Principles and Considerations of Co-ordination
Considerations of Co-ordination
Lesson Summary
Assessment
Study 6: Management of Change and Organisation Development
Lessons 1: Managing Change and Development
Lesson Objective
Introduction
Meaning of Change and its Causes
Resistance to Change
Why Change is Resisted
Overcoming Resistance to Change

Concept of Flexibility
Simulating Participation
Change through the Management Hierarchy
Lewin's Three-step Model
Action Research
Organisation Development
Organisation Development Defined
Planned Organisational Change
Increase in Organisation Effectiveness
Planned Intervention
Characteristics of Organisation Development
Goals of Planned Interventions
Stages in Organisation Development Effort
Organisation and Management Development and Operations Research
Lesson Summary
Assessment
Study 7: Direction and Co-ordination
Lessons 1: Directing and Communication
Lesson Objective
Introduction to Directing
Principles of Direction
Means of Direction
Approaches to Direction
Nature of Communication
Importance of Effective Communication
Principles of Communication
Channels of Communication
Crosswise Communication
Communication Media
Communication Barriers
Overcoming Barriers to Communication
The Union Role in Communication
Lesson Summary
Assessment
Study 8: Leadership
Lessons 1: Motivation, Morale and Leadership
Lesson Objective
Meaning and Nature
Motivational Terminology
The Need-Want-Satisfaction Chain
Usefulness of Motivation in Management
Steps in Motivation
Motivation and Behaviour
Transactional Analysis
Selected Theories of Motivation
Nature of Morale
Morale and Productivity
Factors Determining Morale
Knowing the Prevailing Morale
Meaning and Nature
Leadership and Management
Formal and Informal Leaders
Approaches for Examining Leadership Behaviour
Cultivated Leadership Attitudes
Functions of Leadership
Lesson Summary
Assessment
Study 9: Control
Lessons 1: Control and its Process
Lesson Objective
Definition and Nature of Control
Essential Elements of Controlling
Requirements of Effective Control System
Budgetary Control
Non-Budgetary Control
Control of Overall Performance
Network Analysis
Management Audit
Total Quality Management
Lesson Summary
Assessment
Study 10: Social Responsibility of Business
Lessons 1: Corporate Social Responsibility
Lesson Objective
Introduction
Concept of Business
Business and its Environment
Objectives of Business
Concept of Social Responsibility
Meaning of Social Responsibility of Business
Other Definitions
Why Should Business be Socially Responsible
Social Responsibilities of a Business
Conclusion
Lesson Summary
Assessment
Study 11: Main Mastery
Mastery Test
English and business Communication
Study 1: Essentials of Good English
Lessons 1: Introduction to Communication
Lesson Objective
Role of Language in Communication
Proficiency in English
Lesson Summary
Assessment
Lessons 2: English Vocabulary
Lesson Objective
Introduction
Building Vocabulary
Enriching Vocabulary
Lesson Summary
Assessment
Lessons 3: English Grammar
Lesson Objective
Parts of Speech
Sentences
Articles
Usage
Prefixes and Suffixes
Combination Words
Punctuations
Abbreviations
Numerals
Tenses
Idioms and Phrases
Proverbs
Foreign Words and Phrases
Abbreviation: Latin, French and Roman words
Lesson Summary
Assessment
Study 2: Essay Writing
Lessons 1: Essay Writing Techniques
Lesson Objective
Essentials of Essay Writing
Structure of an Essay
Model Essays
Lesson Summary
Assessment
Study 3: Precis Writing
Lessons 1: Techniques of Precis Writing
Lesson Objective
Introduction
Prerequisites to Precis Writing
Guidelines for Writing a Good Precis
Steps in Precis Writing
Examples
Exercises
Summary Writing
Lesson Summary
Assessment
Study 4: Business Communication
Lessons 1: Aspects of Business Communication
Lesson Objective
Introduction
Means and Modes of Communication
Process of Communication
Communication Failures
Principles of Effective Communication
Types of Communication
Communication Flows
Lesson Summary
Assessment
Lessons 2: Business Letters
Lesson Objective
The Essentials of Business Letters
Layout of Letters
Lesson Summary
Assessment
Study 5: Business Correspondence- Personnel and Miscellaneous
Lessons 1: Personnel Correspondence
Lesson Objective
Job Applications and Interviews
Letters of Appointment and Confirmation
Show-Cause Notice
Charge Sheet
Suspension Letters
Letter of Resignation
Reference Letters
Testimonials
Various Specimen Letters
Miscellaneous Letters
Lesson Summary
Assessment
Study 6: Business Correspondence- Purchase
Lessons 1: Purchase Correspondence
Lesson Objective
Introduction
Enquiries
Tender Notices
Placing Orders
Complaints
Specimen Letters and Replies Thereto
Lesson Summary
Assessment
Study 7: Business Correspondence- Sales
Lessons 1: Sales Correspondence
Lesson Objective
Features of a Good Sales Correspondence
Strategic Marketing
Sales Letter and Circulars
Modes of Selling
Internal Documentation
Market Surveys and Status Reports
Advertisements and Classifieds
Public Notices
Lesson Summary
Assessment
Study 8: Business Correspondence- Accounts
Lessons 1: Accounts Correspondence
Lesson Objective
Invoice and Delivery Challans
Statement of Account
Credit/Debit Notes
Collection Letters
Banking Correspondence
Insurance Correspondence
Provident Fund Correspondence
Sales Tax/C Forms and Excise
Correspondence with Postal Authorities
Correspondence with IT and Corporates
Specimen Letters
Lesson Summary
Assessment
Study 9: Business Correspondence- Secretarial
Lessons 1: Secretarial Correspondence
Lesson Objective
Introduction
Specimen Letters
Dematerialisation and Rematerialisation
Correspondence with Stock Exchanges
Correspondence with Various Authorities
Lesson Summary
Assessment
Study 10: Administration and Miscellaneous
Lessons 1: Modes of Instant Written Communication
Lesson Objective
Telegraphic Messages
Emails
Fax Messages
Short Messaging Service
Representations
Public Notices
Invitations
Lesson Summary
Assessment
Study 11: Inter-Departmental Communication
Lessons 1: Communication within Organisation
Lesson Objective
Introduction
Memorandum
Office Circulars
Office Orders
Office Notes
Suggestions
Complaints
Representation
Correspondence with Regional/Branch Offices
Lesson Summary
Assessment
Study 12: Press Releases
Lessons 1: Communicating through Media
Lesson Objective
Introduction
Essentials of Press Release
Types of Press Releases
Specimen Press Releases
Lesson Summary
Assessment
Study 13: Main Mastery

Travel & Tourism - Certificate in Ticketing

Basic Information on Travel and Tourism
Duration: 3 Months
Unit 1 Basics of Travel and Tourism
1.1 Travel and Tourism Terminology Lesson Objective

1. Terminologies

1.2 Business of Travel and Tourism Lesson Objective

1. Introduction
2. Growth and Requirements
3. Lesson Summary
4. Assessment

1.3 Travel Geography Lesson Objective

1. Introduction
2. Aspects of Tourism
3. Basic Elements
4. Physical Geography
5. Lesson Summary
6. Assessment

1.4 World Continents Lesson Objective

1. Introduction
2. North America
3. Central America
4. South America
5. Europe
6. Africa
7. Asia
8. Australia and the Pacific Islands
9. Lesson Summary
10. Assessment

1.5 IATA Areas of the World Lesson Objective

1. Introduction
2. Traffic Conference Area 1
3. Traffic Conference Area 2
4. Traffic Conference Area 3
5. Lesson Summary
6. Assessment

1.6 World Time Zones Lesson Objective

1. Importance
2. Time Calculation
3. Daylight Saving Time
4. Lesson Summary
5. Assessment

1.7 Travel Formalities Lesson Objective

1. Basic Travel Documents
2. Passport
3. Visa Documents
4. Health Documents
5. Foreign Exchange
6. Travel Insurance
7. Baggage
8. Lesson Summary
9. Assessment

1.8 Mastery Test Items
Domestic Ticketing
Unit 1 Domestic Air Ticketing
1.1 Introduction Lesson Objective

1. Indian Aviation
2. States of India
3. International and Domestic Airports
4. Lesson Summary
5. Assessment

1.2 Major Domestic Airlines Lesson Objective

1. Introduction
2. Class Configurations
3. Airline Fleet
4. Baggage Allowance
5. Time Schedule
6. Lesson Summary
7. Assessment

1.3 Airline Discounts Lesson Objective

1. Infant Discount
2. Child Discount
3. Students Discount
4. Armed Forces Discount
5. Visually Challenged Discount
6. Senior Citizen Discount
7. Tour Guides Discount
8. Agents Discount
9. Youth Fare Discount
10. Lesson Summary
11. Assessment

1.4 Flier Program and Fares Lesson Objective

1. Introduction to Flier Program
2. Fares
3. Lesson Summary

1.5 Air Tickets Lesson Objective

1. Ticket Description
2. Ticket Issuance
3. Cancellation and Refunds
4. Lesson Summary
5. Assessment

1.6 Indian Railways

1. Introduction
2. Five Star Trains
3. Lesson Summary
4. Assessment

1.7 Airline Terminology Lesson Objective

1. Terminologies

1.8 Sample Tickets for Practice
1.9 Mastery Test Items
International Ticketing
International Air Fares and Ticketing
Unit 1 Abbreviations
1.1 Abbreviations for International Ticketing Lesson Objective

1. Air Fare Abbreviations

Unit 2 PAT and Fares
2.1 Introduction to PAT Lesson Objective

1. Definition
2. PAT Books
3. Lesson Summary
4. Assessment

2.2 Air Fares Lesson Objective

1. Fare Selection Criteria
2. Un-published Fares
3. Mixed Class Journeys
4. Lesson Summary
5. Assessment

2.3 Higher Intermediate Fares & Points Lesson Objective

1. Introduction
2. Routings of Higher Intermediate Fares & Points
3. HIF Exception from India
4. Lesson Summary
5. Assessment

2.4 Miscellaneous Charges Orders Lesson Objective

1. Introduction
2. Important Note
3. Lesson Summary
4. Assessment

Unit 3 Aspects of NUC
3.1 NUC, Currency Conversion and LCF Lesson Objective

1. Introduction
2. Rounding-Off Unit for NUC
3. Country and Currency
4. Lesson Summary
5. Assessment

Unit 4 Travel Geography and Indicators
4.1 Travel Geography Lesson Objective

1. World's Continents
2. IATA TC Areas
3. Lesson Summary
4. Assessment

4.2 GI and ISI Lesson Objective

1. Global Indicators
2. International Sale Indicators
3. Lesson Summary
4. Assessment

Unit 5 Travel Geography and Indicators
5.1 One-Way Journey Lesson Objective

1. Introduction
2. OW Journey (SITI)
3. IATA/UFTAA Fare Formula
4. One-Way Minimum Fares
5. Lesson Summary
6. Assessment

5.2 Return Journey Lesson Objective

1. Round Trip
2. Circle Trip
3. Open Jaw
4. Round-The-World
5. IATA/UFTAA Steps
6. Lesson Summary
7. Assessment

5.3 Indirect Routings Lesson Objective

1. Introduction
2. Fare Calculation for Indirect Routing
3. Lesson Summary
4. Assessment

Unit 6 Terminologies
6.1 Credit Cards and BSP Lesson Objective

1. CC Terminologies
2. Ticketing Terminologies
3. BSP Terminologies
4. Lesson Summary
5. Assessment

Unit 7 Mastery Test Items

Basic Computer Applications - Using Windows 2000 for End User

Overview
Migration to Office 2000 course enables upgrade oneself to Office 2000 by learning how to install it and use its varied features.
Objectives
Upon successful completion of the course, you will be to installing all components of Microsoft Office 2000 including personalized menus, toolbars. Using Multiple Languages in Office 2000. Implementing Changes to Dialog Boxes and switching between open files. Using new online features of MS Word, Excel, PowerPoint Access and Outlook. Understanding New Features of Microsoft Outlook.
Understanding built-in HTML file format for Web pages and improved PivotTables and charts. Working with Browser Copy, Normal view displays, Auto-fit text features, Screen saver during a slide show, improved Web authoring. Understanding optimized Installations, Internet Standards, sending and reading e-mail, and offline folders.
Prerequisites
You are expected to have prior knowledge of: Basics of computers.
Who can attend?
Anyone who needs to upgrade himself/herself to Office 2000 and use its varied features.
Future Courses
The next course should you undertake: Office 2000
Duration 1 months

CISCO Series - CCNA

Overview
Cisco CCNA Certification course covers the evolution of networks from the traditional host-based architecture to the global internetworking architecture. Organizations that set standards for communication and networking are also discussed.
Objectives
Upon successful completion of the course, you will be able to Understand Network Evolution, LAN and WAN Functionality. Describe OSI Reference Model industry's acceptance and functionality of layers of OSI. Understand presentation and session layer, flow control and difference between connection oriented and connectionless network services. Describe Network Layer - Network and host address and addressing schemes of other protocols. Understand Data Link Layer ľ Functions and sublayers, Functions of Logical Link Control and Media Access Control sublayers. Describe Physical Layer - Standards , Organization policy, Coding and Usage in Ethernet and Media types used for communication. Describe Local Area Network - LAN topologies, Features and functions of Ethernet and IEEE 802.3 technologies, Operation of CSMA/CD. Describe Wide Area Network - WAN technologies, Physical layer and its standards and its protocols used in the Data Link layer. Understand TCP/IP protocol suite - Protocols used in the Application layer and Transport layer. Use Protocols of Novell IPX suite, Client-Server and Server to Server communication within an IPX network and across networks. Understand AppleTalk, Protocol stack, Routing process in Appletalk. Understand Router Security - Concept and Purpose of an Access List, Types of Access List, Steps in configuring an Access List. Describe WAN Services - Forms of Services supported by Cisco routers, connection parameters that provide assigns to a subscriber and interfaces that enable communication between subscriber service provider. Understand Dial-on-Demand Routing - Way of operation, Topologies supported and Static routes. Describe Frame Relay - overview, terms and features, operations, identify fields and Congestion Control mechanisms. Describe Frame Relay Implementation - needs, process of mapping network layer and select a topology. Describe ISDN concepts and configuration - networking, features, protocols and function groups. Understand LAN Operations - functions of MAC address, Data Link Layer and Sublayers. Understand Network Congestion Solutions - LAN segmentation using bridges. Describe Switch Operations - buffering techniques, switching methods and LAN switching methods. Understand Virtual LAN - need, types, advantages, disadvantages and benefits. Describe High Speed Ethernet, signaling components, Full Duplex and Half Duplex Ethernet Design, Twisted pair and Fiber media system components. Describe Fast Ethernet - features, benefits, guidelines and distance limitations. Describe Gigabit Ethernet - features, operation, limitations and benefits.
Prerequisites
The student is expected to have prior knowledge of Computer Fundamentals, Theoritical concept of Networking and a flair for Analysing and Designing networks
Who can attend?
Professionals, who wish to build a career in networking segment. As industry demands only certified professionals, hence the subjects are mapped to their respective certification.
Future Courses
The next course you should undertake Industry demands a combination of Windows 2000 MCSE curriculum and CCNA for the Networking professionals. Ideally one should complete Windows 2000 MCSE along with CCNA. CCNP also will be the better next step.
Duration 4 month

Database Management - Data Warehousing and Data Mining

Overview
The goal of this course is to acquaint the learner with the diverse applications of Data Warehousing and Data Mining to the learnerĺs specific needs to store/uncover critical information that can be transformed into a competitive advantage. The course is divided into two units. The first unit discusses data warehousing, while the second covers data mining in detail.
The various concepts discussed in data warehousing are:

1. introduction to data warehousing
2. designing
3. creation
4. sourcing of data
5. data warehousing market and market players

The concepts discussed in data mining will help the learner familiarize with:

1. benefits of data mining
2. data mining methods
3. data mining algorithms
4. data mining market and market players

Objectives
Explain the various concepts involved in data warehousing, such as its design, source, market, players etc. and explain the concept of Data Mining.
Who can attend?
Database Administrators and Information Officers employed in large agencies dealing with data collection and storage, like in cases of:

1. Geographical information systems
2. Medical records maintenanc
3. Meteorology
4. Intelligence Agencies

Duration 1 months

Database Management - RDBMS Concepts, Design and Administration

Overview
The course deals with Basic Relational Concepts, Database Objects, designing Logical Model, developing Relational Model, SQL concepts, creating and updating using SQL, SQL server administration, installation and configuration managing with SQL server, replication performance and accessing SQL Server.
Objectives
Upon successful completion of the course, you will be able to Create objects using database management systems, explain design, development and management of a database, design logical data model, transform logical data model to a relational database model and normalize the relationships. Map databases to physical storage, use Data Definition Language (DDL) to define, create and view tables, and other database objects. Use SQL to create, modify, maintain, and query relational databases. Explain Database Architecture, Database Behavior and Database Access. Use Data Manipulation Language (DML) commands to insert, update, delete and inquire against data. Install, configure and manage SQL Server. Explain concepts such as backup and restore, scheduling and alerts, and implementing SQL security. Explain basics of SQL Replication - publishing, distribution and subscription. Explain SQL Performance Monitoring, counters and troubleshooting. Use applications and utilities that provide user access to SQL Server.
Prerequisites
You are expected to have prior knowledge of Conceptual knowledge of database
Who can attend?
EDP/ MIS managers working in IT companies and others who wish to learn the database management system.
Future Courses
The next course should you undertake: Oracle DBA
Duration 1 months

Database Management - SQL Server Management

Overview
Server Management deals with SQL Server 7.0 integration with Windows NT on new points which automate many administrative tasks, such as backups and jobs. Also describes the use of files and filegroups in creating databases.
Objectives
Upon successful completion of the course, you will be able toIdentify points of integration between SQL Server 7.0 and Windows NT 4.0. Recognize enhancements to the capabilities of SQL Server 7.0. Describe how files and filegroups are used in creating databases Building a SQL Server Database. Create, modify, and drop databases within SQL Server Enterprise Manager. Use SQL Server Enterprise Manager to organize files into useful filegroups. Create and manipulate database tables. Incorporate views, triggers, and stored procedures to enhance database structure and performance Importing and Exporting Data. Create and schedule a DTS package using Data Transformation Services Wizards. Recognize when to use the Bulk Copy Program. Execute meaningful BULK INSERT statements. Determine which utility is the best to implement given a particular application Elements of Transact-SQL. Use Data Control Language (DCL) statements to manage role permissions and to query several databases, tables, and views. Define and manage database objects using Data Definition Language (DDL) statements. Modify database items using Data Manipulation Language (DML). Describe the internal workings of SQL Server on Transact-SQL statements The SELECT Statement. Use the WHERE clause and search conditions. Use ORDER BY to sort a result set. Search the database and generate a record set using variables. Use operators to narrow database queries. Query tables for useful information using JOIN Stored Procedures. Describe a stored procedure. Explain the different types of stored procedures. Create a stored procedure using the Transact-SQL CREATE PROCEDURE statement. Create a stored procedure using the SQL Server Enterprise Manager. Execute, drop, and modify a stored procedure using Transact-SQL statements. View stored procedures. Identify the limitations of stored procedures Monitoring Database Performance. Use the Microsoft Event Viewer. Describe the functionality of the SQL Server Performance Monitor. Define the function of the SQL Server Profiler. Use Windows NT integration with SQL Server 7.0 to monitor server.
Prerequisites
You are expected to have prior knowledge of Oracle 8i - SQL and PL/SQL
Who can attend?
Professionals who wish to build careers in database administration and maintenance on either Oracle or Microsoft platforms.
Future Courses
The next course you should undertake: SQL Server - Data Administration
Duration 1 months

Database Management - SQL Data Warehousing

Overview
SQL includes Data Transformation Services and Microsoft Data Warehousing Framework. Transformation and cleansing processes are controlled by DTS. Microsoft Framework alleviates concerns of maintaining a data warehouse.
Objectives
Upon successful completion of the course, you will be able to Identify the components of the Microsoft Data Warehousing Framework and their functions. Describe how the components of the Microsoft Data Warehousing Framework interact Data Warehousing and Data Marts. Identify the characteristics of a data warehouse. Explain how data is stored in a data warehouse. Describe data marts. Identify the role of metadata within a data warehouse OLAP. Describe the purpose of OLAP and the functional relationship to the data warehouse. Describe a data cube and its elements. Explain granularity. Describe Microsoft Pivot Table service and its functionality Data Transformation Services. Describe the DTS architecture. Describe an Import and Export process via DTS. Explain the transformation process. Describe the DTS Package Designer Replication. Explain the Snapshot replication method. Describe the Transactional replication method. Illustrate the Merge replication method. Explain the process of Conflict Resolution.
Prerequisites
You are expected to have prior knowledge of SQL Server - Data Administration
Who can attend?
Professionals who wish to build careers in database administration and maintenance on either Oracle or Microsoft platforms.
Future Courses
The next course you should undertake: Any course which helps you to become database architect.
Duration 1 months

Database Management - Oracle 9i

Overview
This course introduces the learner to the basic as well as advance concepts of Oracle 9i. The course begins with introducing the learner to the concepts of RDBMS. The learner will then be introduced to basic SQL/PL SQL statements. The learner will also learn how to develop PL / SQL program units such as procedures, functions, packages and functions. The course further describes how to build internet applications. It explains how to work with forms, windows and content canvases. The course also describes working with menus and managing menu modules. The learner will be able to work with record groups, timers, charts and reports.
Objectives
At the end of this course the learner will be able to:
• Understand and use SQL statements
• Query databases and maniplate data
• Manipulate databases using packages, functions, triggers & procedures
• Build applications using Forms Developer Environment
• Create a basic form module
• Create windows and content canvases
• Manage menu modules
• Work with packages
Prerequisites
The prerequisite for this course is a target audience who is familiar with computers and possess sound knowledge of databases and client-server technologies.
Who can attend?
Computer savvy people with sound knowledge of databases and client-server technologies can attend this course.
Future Courses None
Duration 6 months

Database Management - SQL Data Administration

Overview
This course introduces you to the list of SQL Server Architecture Components, Important new features of SQL Server 7.0 and describes SQL Server 7.0 supporting utilities and applications. SQL Server Agent, Mail Engine and Distributed Transaction Coordinator are also discussed.
Objectives
Upon successful completion of the course, you will learn SQL Server Architecture Components, New features and supporting utilities and applications. Data storage, Administering a SQL database, Handling tables and data types and Manipulating data. Client/server architecture, Functions of SQL Server Web Assistant and Use of OLE DB and ActiveX. Types of replication, Planning for and implementing replication. Implementation plan for Hardware, Software and network requirements, Software editions, Function of SQL Server Setup and Installation types. Proper setup options,Proper network protocol, Character set, Unicode collation and Appropriate sort order. SQL Server Security - Principles, Hierarchy and Model. Client/Server Architecture - Considerations associated with designing, Characteristics, Methods of Accessing SQL Server 7.0 and Advantages of SQL Server enhancements. Managing Fault Tolerance and Server cluster configurations and their applications. Tools for Web support, Web-based architecture with the client/server architecture, Capabilities of the Web Assistant Wizard and Data push/pull models. Using the Wizard, Generate a Web page using stored procedures, Generate a Web page using a Transact-SQL statement and Call the Web Assistant Wizard from a program. Access to databases, Create and configure Server login IDs, Create and configure database user IDs and list the Server roles and how they support Server security. Permissions determining accessing data,Types of user permissions, Order of precedence of user permissions, Ownership chains and Create and configure SQL Server object permissions. Data loss and ways to prevent, Backups and the advantages ,Data recovery method and backup strategy. Integration between SQL Server 7.0 and the Microsoft Office 2000 family of personal productivity applications, Configure SQL Mail to work with Outlook 2000, Methods used by Excel 2000 to access enterprise data. Components of a logical data model, Identify primary keys, Foreign key, Incorporate business rules and constraints into the data model and Create user-defined data types and Implement constraints. Declare a cursor, Cursor sensitivity,Types of cursors, Global or local scope and Navigate a cursor. Design and manage transactions, Types of locks, Describe the isolation levels available and Avoiding deadlocks.
Prerequisites
You are expected to have prior knowledge of SQL Server Management
Who can attend?
Professionals who wish to build careers in database administration and maintenance.
Future Courses
The next course you should undertake: SQL - Data Warehousing
Duration 1 months

Computer Programming - Basics of C Programming

Overview
Developed in the 1970's, the C programming language has evolved to become one of the most flexible and powerful languages available. Welcome to the world of C, the stepping stone to a plethora of programming languages.
Objectives
Upon successful completion of the course, you will be able to Distinguish between high, low and mid-level programming languages, identify and code program components, recognize keywords and escape sequences, declare variables and assign values to them, display variables in a string, use comments, tabs and white space. Describe the principles of structured programming, structure and use of statement blocks, conditional branching constructs, alternative constructs, code for loops, while loops and do-while loops. Write code conditional branching programs, use break and continue statements to control loop execution and code alternative processing paths. Distinguish among data types, declare variables and perform arithmetic operations of a variety of data types and assign values to them. Evaluate complex arithmetic expressions and the effects of casting on assignment. Format the output of the printf( ) statement and convert one data type to another. Identify comparison operators, assign values to variables, evaluate expressions using logical operators, code conditional expressions using comparison operators and logical operators. Use library and user defined functions, pass data between functions, use function call in assignment statement and define floating point functions. Identify and declare global, local, static and register variables and describe their life span. Describe ,Create and functioning of function prototype and recursive functions. Using define directives to define symbolic constants and macros, write and use enumeration variables and consonants. Use parentheses to correct evaluation of arithmetic expressions and in macro definitions. Define strings and use it to copy, compare, and concatenate. Define and use integer, floating point and two dimensional arrays. Use arrays to pass data between functions.
Prerequisites
The students is expected to have prior knowledge of: Basics of computing technologies and an inclination to adopt new technologies. An analytical bent of mind with good numerical abilities is desirable.
Who can attend?
Freshers and non IT professionals, who are desirous of building a career in IT as Programmers.
Future Courses
The next course should you undertake: Advanced C Programming, which will complete C Language and ensure the first step towards programming.
Duration 1 month

Computer Programming - Advanced C Programming

Overview
This course leads you to an advanced level of C programming. It includes the entire gamut of C programming including the intermediate level.
Objectives
Upon successful completion of the course, you will be able to Use pointer to pass address and use a function to modify a variable using a pointer. Determine values returned to the calling program, retrieve input and read a single character from the keyboard. Provide functions that enable programs to communicate with users, use header files, use null character to delimit the end of the input string and transfer data from one storage location to another and syntax for coding scan. Append data to the end of a file, read data from a file and more than one character at a time. Write to the standard DOS printer and differentiate between writing to a printer and to a monitor. Organize sets of information of any type, code definition for an array structure and assign values to the elements. Use union structures to access the individual bytes of a variable and define alternate layouts for a given portion of a data record. Manipulate data at the character level and at the bit level. Use array of pointers to point to a structure in heap memory. Define and use a pointer to a structure, string pointers to link a series of structure occurrences and use a NULL pointer to terminate linked structure occurrences.
Prerequisites
The students is expected to have prior knowledge of:
Basics of C Programming
Who can attend?
Professionals who aspire to build up their career by starting as Programmers.
Future Courses
The next course you should undertake: A specialisation in any one programming language subject. Programming on any one of Microsoft, Oracle or Sun technologies can be the ideal next step.
Duration 1 month

Computer Programming - Object Oriented Programming C++

Overview
This course distinguishes procedural programming from object oriented programming. It also discusses:

Objectives
To get familiarized with the principal and advanced concepts of object oriented programming.
Prerequisites
The course is intended for an audience that has gone through the 10+2+3 curriculum or are diploma holders with 2 years of relevant experience. The audience must understand the basic concepts of programming.
Future Courses

Duration 1 month

Computer Programming - Fundamentals of C++

Overview
This course discusses the fundamentals of C++. Also covered are C++ programming and C++ classes. This course also covers :

Objectives
To discuss the fundamentals of C++, C++ programming, and C++ classes.
Prerequisites
The course is intended for an audience that has gone through the 10+2+3 curriculum or are diploma holders with 2 years of relevant experience. The audience must understand the basic concepts of programming.
Future Courses
a. Data Structures Using C++
Duration 1 month

Computer Programming - Visual Basic - Introduction

Overview
Microsoft Visual Basic 6.0 is a professional, 32-bit programming language that lets you create full-featured, graphical applications for Microsoft Windows 95, 98, and Windows NT.
Objectives
Upon successful completion of the course, you will be able to. Describe the features of Visual Basic 6.0, explain Rapid Application Development and differentiate between procedural and event-driven programming. Explore Graphical User Interface Designer and the difference between procedural, and event-driven programming. Describe a form, and set its properties, the most commonly used controls, and set their properties. Explain orphaned code, and how it can be avoided, use the Code Editor window to enter code, differentiate between object properties, and object methods and list several form methods. Define an event, and demonstrate how events are selected in the Code Editor window. List different code completion features of Visual Basic and describe the MsgBox and InputBox functions. Explain the difference between bugs and application errors. Step through a program in break mode. Explain how the Immediate window and Locals window can be used in break mode. Use Watch expressions to debug a program. Explain how and when the Call Stack tool should be used. Explain why an integer overflow error occurs. Create error traps with the On Error statement. Explain what an executable is and its role in compiling a program. Compile a program, use Project Properties dialog box and describe the process of application distribution. Identify how and why to use variables. Determine how to select the best variable type. Explain how variable scope affects your program. Create user-defined data types and call procedures and functions. Explain the purpose of conditional statements. Write code using conditional operators and comparison operators. Identify when and how to use looping structures. Describe the appearance and function of the CheckBox, OptionButton, ListBox, and ComboBox controls and implement them in a program. Explain the purpose of string manipulation functions.
Prerequisites
You are expected to have prior knowledge of Basic Programming Concepts
Who can attend?
Professionals wishing to build careers as Visual Basic programmers.
Future Courses
The next course you should undertake Visual Basic - Advanced
Duration 1 month

Computer Programming - Visual Basic - Introduction client server

Overview
Microsoft Visual Basic 6.0 is a professional, 32-bit programming language that lets you create full-featured, graphical applications for Microsoft Windows 95, 98, and Windows NT.
Objectives
Upon successful completion of the course, you will be able to describe the features of Visual Basic 6.0, explain Rapid Application Development and differentiate between procedural and event-driven programming. Explore Graphical User Interface Designer and the difference between procedural, and event-driven programming. Describe a form, and set its properties, the most commonly used controls, and set their properties. Explain orphaned code, and how it can be avoided, use the Code Editor window to enter code, differentiate between object properties, and object methods and list several form methods. Define an event, and demonstrate how events are selected in the Code Editor window. List different code completion features of Visual Basic and describe the MsgBox and InputBox functions. Explain the difference between bugs and application errors. Step through a program in break mode. Explain how the Immediate window and Locals window can be used in break mode. Use Watch expressions to debug a program. Explain how and when the Call Stack tool should be used. Explain why an integer overflow error occurs. Create error traps with the On Error statement. Explain what an executable is and its role in compiling a program. Compile a program, use Project Properties dialog box and describe the process of application distribution. Identify how and why to use variables. Determine how to select the best variable type. Explain how variable scope affects your program. Create user-defined data types and call procedures and functions. Explain the purpose of conditional statements. Write code using conditional operators and comparison operators. Identify when and how to use looping structures. Describe the appearance and function of the CheckBox, OptionButton, ListBox, and ComboBox controls and implement them in a program. Explain the purpose of string manipulation functions.
Prerequisites
You are expected to have prior knowledge of Basic Programming Concepts
Who can attend?
Professionals wishing to build careers as Visual Basic programmers.
Future Courses
The next course you should undertake Visual Basic - Advanced
Duration 1 month

Computer Programming - Visual Basic Database Access

Overview
Welcome to Visual Basic, a programming environment widely used to write programs. Used by millions of developers worldwide, it is easy to learn and fast to write code with.
Objectives
Upon successful completion of the course, you will be able to explain the basic parts of a relational database. Explain how data is accessed and manipulated in a relational database. Describe two Microsoft technologies that permit database interoperability. Identify the version and derivative of SQL used in this course. Program using the SELECT, INSERT, UPDATE and DELETE statements in this derivative of SQL, along with the WHERE, ORDER BY, DISTINCT, AS, and INNER JOIN clauses and keywords. Identify what tools will be used with SQL in this course to access a database server. Describe data controls and their use of ActiveX Data Objects. Open and use the Data Environment Designer. Make connections to a data source. Build commands to retrieve or manipulate data. Format data by grouping and aggregating records. Create data-bound forms that allow you to view and move through records. Create and close connections to data sources. Respond to events associated with the Connection object. Create commands that access queries, tables, or stored procedures in an external database. Create commands that build queries. Create recordsets. Display and navigate through recordset data in forms. Use the ADO Errors collection to trap and handle errors. Search records using ADO navigation methods. Insert, delete, and update record data. Describe the different security modes used in database systems like Microsoft SQL Server. Provide a user's security credentials in your Visual Basic application. Explain the different ADO recordset cursor types and their impact on your application. Decide where your cursors will reside and explain what impact this has on an application. Describe the five elements of data integrity and how they protect a database. Explain what a database's stored procedure is and how it can help your application. Run a stored procedure from an ADO command object.
Prerequisites
You are expected to have prior knowledge of Visual Basic Active X/COM
Who can attend?
Professionals who wish to build careers as Visual Basic programmers.
Future Courses
The next course you should undertake: Visual Basic - Enterprise Client / Server
Duration 1 month

Computer Programming - Visual Basic Active X/COM

Overview
Visual Basic is an object-oriented language, meaning that forms, controls, and other interface items are treated as uniform objects. Visual Basic Actives/COM course covers basic object-oriented programming concepts and practices.
Objectives
Upon successful completion of the course, you will be able toUnderstand objects, classes and object-oriented programming. Describe the advantages of COM and DNA. Create classes with the Class Builder utility, use classes in your application code and work with COM. Explain the difference between executables (EXEs) and dynamic-link libraries (DLLs). Create and compile an ActiveX DLL project. Use the Friend keyword to encapsulate component members. Use collections within an object hierarchy. Create a Project Group to test an ActiveX DLL. Register an ActiveX DLL project. Create ActiveX controls. Expose properties, methods, and events. Test and debug ActiveX controls. Create property pages and add them to an ActiveX control, both manually and by using the Property Pages Wizard. Create data-bound controls to display some or all of a recordset. Test a data-bound control using the ADO Data control. Include different types of help to assist the user. Create browser-capable applications using the WebBrowser control. Create Active documents that can be displayed in Web browser windows. Develop Web-based applications using the DHTML Page designer. Develop Internet Information Server applications using the WebClass designer.
Prerequisites
You are expected to have prior knowledge of Visual Basic - Advanced
Who can attend?
Professionals wishing to build careers as Visual Basic programmers.
Future Courses
The next course you should undertake: Visual Basic Database Access
Duration 1 month

Computer Programming - Visual Basic Advanced

Overview
Welcome to Visual Basic, a programming environment widely used to write programs. Used by millions of developers worldwide, it is easy to learn and fast to write code with.
Objectives
Upon successful completion of the course, you will be able to use the Menu Editor to create menus, submenus, and pop-up menus. Write code for menu items using the Click event. Call a pop-up menu in code using the PopupMenu method. Create a menu array. Implement dynamic menus. Implement the Toolbar and ImageList controls in a program. Write code for a toolbar using the Click even. Describe Microsoft ActiveX. Access ActiveX components . Add ActiveX components to a project. Describe CommonDialog control and add it to a project. Find additional information on ActiveX controls. Use Windows registry to store and retrieve application configuration - information. Enable the Resource Editor and use it to combine resource files into a single file. Use resource functions to load data from resource files. Explain the difference between native code and p-code compilation, and determine when each compilation type should be used. Employ different compilation optimizations to improve performance.
Prerequisites
You are expected to have prior knowledge of
Visual Basic - Advanced
Who can attend?
Professionals wishing to build careers as Visual Basic programmers.
Future Courses
The next course you should undertake: Visual Basic Database Access
Duration 1 month

Computer Programming - Java Certification Guide

Overview
The course unfolds Java history and the main features of the Java language. It also discusses the unique features that are available in Java language.
Objectives
Upon successful completion of the course, you will be able to describe the history of Java. Describe the following important features of the Java programming language: Simple, Object-oriented ,Platform-neutral, Portable, Secure, Robust, Multithreaded and Dynamically bound. Describe the features of Java 2 SDK. Describe the features of JRE Plug-ins. Install Java Development Kit 2 by using a JDK CD. Create and execute a stand-alone Java program. Create and execute a Java applet. Briefly describe the following enterprise protocols in Java: RMI, JavaBeans, and JDBC. Describe the functions and state the syntax of the following Java 2 SDK tools: Compiler, Interpreter, AppletViewer, Javadoc, Debugger, Disassembler. Briefly describe the functions of the following standard packages provided by Java: java.lang, java.awt, java.applet, java.io, java.net, java.util Explain the Java syntax and lexical issues. Identify the width in bits, range, and default values of the three main categories of primitive data types: integer, floating-point, and other primitive types. Identify the keywords and identifiers provided by Java. Declare the integer, floating-point, character, and boolean variables. Declare constants and literal values for all primitive data types. Write the decimal, octal, hexadecimal, and Unicode values. Explain the effect of using a variable of any data type with no explicit assignment. Cast the variables when assignment occurs between dissimilar data types. Write the code by using if and switch statements and by using while, do while, and for statements. Write the code by using the labeled and unlabeled forms of break and continue, and state the values taken by loop control variables during and after loop execution. Declare, construct, initialize and specify bounds and sizes for single dimensional and multidimensional arrays. State the effect of using an array element of any kind when no explicit assignment has been made to it.
Prerequisites
You are expected to have prior knowledge of Conceptual Knowledge of Server Side Architecture or Web Server. Relational Database Management Systems Concepts.
Who can attend?
Professionals wishing to build a career in Java Technologies.
Future Courses
The next course you should undertake: Enterprise Java
Duration 1 month

Computer Programming - Advanced Java Programming

Overview
Developed by Sun Microsystems in 1995, Java has created new avenues of the interactive possibilities of the Web. Operating system developers like IBM and Microsoft have added Java compilers as part of their product offerings.
Objectives
Upon successful completion of the course, you will be able to Describe System class, classes in the java.lang.reflect package, attributes class, term introspection, and Manifest class. Use reflected fields, methods and constructors to operate on run-time objects. Explain the classes in the java.util.jar package, create a JAR file and represent a JAR file entry. Identify methods in Menu class, classes required to create a menu and create a menu by using Menu class. List all the possible event sources, registration and removal methods, and the appropriate event listener interface for ComponentEvent, ContainerEvent, FocusEvent, KeyEvent, ActionEvent, AdjustmentEvent, and TextEvent. Describe FocusEvent, KeyEvent, ActionEvent, AdjustmentEvent and TextEvent. Explain handling of window and mouse events, methods in MouseEvent and KeyEvent classes. Implementation of methods in WindowListener interface, MouseListener, MouseMotionListener, KeyListener interfaces and describe the components of delegation event model in JDK 1.2. Explain client/server architecture, UDP, socket, proxy server, datagram, port, IP address mechanism and use, create and parse a URL. Explain the methods of Socket class, ServerSocket and write a client/server program that transmits messages by using sockets. Explain datagram and protocol used by datagrams. Use DatagramPacket, DatagramSocket classes in a program and explain multicasting in a network environment. Explain the concept of Java Database Connectivity, features and functions of JDBC, differences between JDBC and ODBC, types of JDBC drivers and write code for adding, updating and deleting records in a database. Explain Java Runtime interface, Java Native Interface and its methods, loading and linking of native methods, JNI Types and Data Structures, and Invocation API. Explain different methods for invoking Java debugger and attach it to a current Interpreter and an AppletViewer session.
Prerequisites
You are expected to have prior knowledge of Java Programming. Conceptual knowledge of server side architecture or web server. Relational Database Management System concepts
Who can attend?
Professionals wishing to build careers as Visual Basic programmers.
Future Courses
The next course you should undertake Understanding of Java architecture should be pursued and Wireless Java should ideally be the next step
Duration 2 month

Computer Programming - Enterprise Java

Overview
Originated by Sun Microsystems, Enterprise Java is an architecture for setting up program component written in the Java programming language.
Objectives
Upon successful completion of the course, you will be able to Know classes, object instances, their management and access to data and methods. Understand encapsulation, inheritance and polymorphism. Understand object referencing, exception, errors and identify the need for exception handling and mechanisms in Java. Understand threads, multithreading and its importance in Java and explain thread handling mechanisms in Java. Explain the hierarchy of java.lang package, classes and objects in Java.Lang package. List interfaces in java.util package and the various places where they can be used. Identify the salient features of java.awt package, its component model and the uses in practical applications. Define an applet, its loading, java.applet package and capabilities provided to applets. Understand various facilities for 2D Graphics and Printing in Java. Describe how basic Input/Output (I/O) operations are performed in Java and understand concepts of the various streams provided in Java. Explain serialization, character encoding and File class to navigate the file system. Explain the process of garbage collection and the methods used in the context. Explain the Java 2 security model and mechanisms for enforcing security in Java objects. Explain the concept and characteristics of Internationalization. Describe the relationship between JavaBeans and Java, the basic structure of a Bean, implementation of persistence, introspection, and event handling in JavaBeans. Classify Swing components and Differentiate between Swing and AWT components. Define a Servlet and its importance in Java and its life-cycle. Explain the hierarchy of the Servlet package. Define a cookie and importance of cookies in Java. Explain the RMI architecture and usage of the java.rmi, java.registry, java.rmi.dgc, and java.rmi.server packages for remote method invocation. Explain Enterprise JavaBeans (EJB), CORBA architecture, implementation of CORBA in Java. Differentiate between RMI and CORBA.
Prerequisites
You are expected to have prior knowledge of Core Java Programming is preferable.
Who can attend?
Professionals wishing to build careers as Visual Basic programmers.
Future Courses
The next course you should undertake Advanced Java
Duration 2 month

Computer Programming - Introduction to EJB Details

Overview
This course is being designed on the information that the learner has knowledge of the Java Run Time Environment (JRE) and Java Programming. 2) Knowledge of Database connectivity using JDBC.
3) Basic knowledge of Servlets. It will be an added help if the learner is familiar with topics in Object Oriented Programming and Distributed Architecture. The course is divided into two units.
The duration of the course is 6 hours. The goal of the course "Enterprise JavaBeans" is to introduce the learner to Enterprise Javabeans. The following concepts are discussed in this course: EJB Architecture
Types of Enterprise Javabeans Development of Enterprise Javabean EJB Transactions Overview of EJB Security
Objectives
To get familiarized with the EJB Architecture and development of the Enterprise Beans.
Prerequisites
The pre-requisites for the course are as follows : The course demands that the individual must have ESSENTIAL: Familiarity with topics in Object Oriented Programming Knowledge of the Java Run Time Environment (JRE) and Java Programming Knowledge of Database connectivity using JDBC
Basic knowledge of Servlets and Distributed Architecture
Who can attend?
ATTEND? The intended audience for this course is software professional who wants to develop middleware components that are transactional, scalable, and portable.
Duration 1 month

Hardware Networking - Network+

Overview
The course deals with understanding of Networking Protocols, TCP/IP Architecture, Internetworking Servers and Network Security. The course covers a wide range of vendor and product standard networking technologies.
Objectives
Upon successful completion of the course, the student will be able to :
Identify the different Media & Topologies in the network. List the different Networking Protocols & Standards in the network. Identify the basic characteristics (e.g., speed, capacity, and media) of the WAN technologies. Install and configure network configuration settings. Differentiate and identify the functions and use of the protocols within TCP/IP Define the objectives, advantages, and characteristics of TCP / IP Utilities. Install and configure a client to connect to the Internetworking Servers. Differentiate network protocols with respect to routing, addressing schemes, interoperability and naming conventions. Install and configure remote access protocols and its services Install, configure, and troubleshoot Network Printing Identify security protocols and define its objectives and functions. Define objectives, advantages, and characteristics of Enterprise Network Security Encryption and Firewalls Describe the advantages of firewall in networking Describe the advantages of proxy in networking
Prerequisites
The students is expected to have prior knowledge of:
DOS
Windows
Computer Hardware
Basic components of networks and their roles, including routers, hubs, switches, and file servers.
Who can attend?
Professionals who are desirous of making a career in Networking.
Future Courses
The next course you should undertake: CISCO Certification Courses
Duration 3 month

Hardware Networking - A+ certification

Overview
The course is about the Windows Family Operating System. It also deals with Network and LAN Protocols, identifying Windows 9x operating System, Trouble Shooting of Windows 9x operating System.
Objectives
Upon successful completion of the course, the student will be able to : Identify the role of Windows X Install Windows 2000 and configure a dual booting System identify Windows 9x and 2000 Operating System create boot diskette for specific Operating System and Managing System Memory describe Device Configuring procedures and configuring and installing printers describe characteristic of File System, Backup and restore data in Windows 9x and Windows 2000 Operating System describe file management procedure, encrypting file system to secure files and configure windows and non-windows applications Identify the role of protocol in network communication and configure windows systems to support network communication Share local resources over the Network Identify internet technology and configure a windows family system to support dial-up internet access Identify and suggest corrective measures for error messages, operating system failure, and common application failure Identify and suggest corrective measures for printer and print spool failures
Prerequisites
The students is expected to have prior knowledge of: Basics of Computer
Who can attend?
Anyone who wishes to acquire a certification in Operating System fundamentals can enroll for this course.
Future Courses
The next course you should undertake: MCSE 2000
Duration 3 month

eLearning - Certificate Course in Technical Writing

Table of Content for Technical Writing
Unit 1: Overview of Technical Writing
Lessons 1: Introduction

Lessons 2: Documentation Overview

Lessons 3: Mastery Test
Mastery Test
Unit 2: Technical Writing Process
Lessons 1: Analysis

Lessons 2: Writing

Lessons 3: Reviewing

Lessons 4: Mastery Test
Mastery Test
Unit 3: Authoring Tools
Lessons 1: Insight

Lessons 2: Mastery Test
Mastery Test
Unit 4: Main Mastery
Course Master
Table of Content for Instructional Design

Table of Content for Microsoft Words 2002 - Basic

Foundation course in web designing

Unit 1: Graphic Design Using Adobe Fireworks
Lessons 1: Introduction to Graphics and Copyright
Lesson Objective
Principles of Copyright
Rules of Copyright
Internet Citation
Lesson Summary
Assessment
Lessons 2: Introduction to Scanning
Lesson Objective
Objective of Scanning
Scanning without Image Editing Software
Lesson Summary
Assessment
Lessons 3: Use of Digital Camera
Lesson Objective
Basics of Digital Camera
Operating a Digital Camera
Technique of Photography
Lesson Summary
Assessment
Lessons 4: Optimising Graphics in Fireworks
Lesson Objective
Fireworks Optimise Panel
Optimise GIF Images
Optimise JPEG Images
Fireworks Panel
Lesson Summary
Assessment
Lessons 5: Building Logo, Nameplate and Page Banner
Lesson Objective
Building a Nameplate
Creating Effects
Creating a Page Banner
Lesson Summary
Assessment
Lessons 6: Unit Mastery
Mastery Test
Unit 2: Electronic Portfolios using Adobe Dreamweaver
Lessons 1: HTML Basics
Lesson Objective
HTML Tags and Codes
Creating a Webpage with HTML
Lesson Summary
Assessment
Lessons 2: Introduction to Dreamweaver
Lesson Objective
Setting Up a Local Root Folder
The Dreamweaver Interface
Working with Text and Image
Creating a Basic Table
Dreamweaver Insert Bar
Lesson Summary
Assessment
Lessons 3: Analysing Websites
Lesson Objective
Steps of Analysing Websites
Lesson Summary
Assessment
Lessons 4: Planning a Portfolio
Lesson Objective
Digital Design File List
Student Portfolio
Planning a Portfolio
Lesson Summary
Assessment
Lessons 5: Managing Files
Lesson Objective
Naming Conventions
File Management
Lesson Summary
Assessment
Lessons 6: Planning and Creating a Home Page
Lesson Objective
Planning a Home Page
Laying Out a Web Page with CSS
Lesson Summary
Assessment
Lessons 7: Creating Content Pages
Lesson Objective
Creating Consistent Content Pages
Setting Document Properties
Creating List
Adding Text from Another Document
Importing Spreadsheet Tables
Lesson Summary
Assessment
Lessons 8: Linking Pages
Lesson Objective
Creating Links
Lesson Summary
Assessment
Lessons 9: Graphical Navigation Bar
Lesson Objective
Creating Buttons and Navigation Bars
Lesson Summary
Assessment
Lessons 10: Quality Assurance
Lesson Objective
Quality Assurance I: Technical
Quality Assurance II: Usability
Lesson Summary
Assessment
Lessons 11: Publishing a Website
Lesson Objective
Publishing Web Files
Managing Files and Links
Lesson Summary
Assessment
Lessons 12: Unit Mastery
Mastery Test
Unit 3: Building a Basic Client Website
Lessons 1: Defining a Client Website Project
Lesson Objective
Website Production Phases
Client Interview
Professional Web Design and Development Process
Lesson Summary
Assessment
Lessons 2: Planning a Client Project
Lesson Objective
Project Plan
Lesson Summary
Assessment
Lessons 3: Structuring a Client Website
Lesson Objective
Sample Screen Views
Lesson Summary
Assessment
Lessons 4: Designing a Client Website
Lesson Objective
Electronic Sample Design Files
Lesson Summary
Assessment
Lessons 5: Reviewing and Revising to Client Specifications
Lesson Objective
Production Storyboard
Lesson Summary
Assessment
Lessons 6: Implementing a Reusable Design
Lesson Objective
CSS Styles Panel
Creating Cascading Style Sheets
Lesson Summary
Assessment
Lessons 7: Building and Testing a Client Website
Lesson Objective
Using Templates

Using Libraries
Adding Flash Movies and Videos to Website
Final Checking of Files
Creating a Calendar
Creating Forms
Creating Image Maps
Creating Rollover Images
Creating Pop-Up Menus
Preparing Photographs
Testing Website
Lesson Summary
Assessment
Lessons 8: Launching a Client Website
Lesson Objective
Promoting Website
Lesson Summary
Assessment
Lessons 9: Unit Mastery
Mastery Test
Unit 4: Review Workshop
Lessons 1: Overview
Lesson Objective
Objective of Reviewing
Lesson Summary
Assessment
Lessons 2: Details of Workshop Review
Lesson Objective
Design Review
Content Review
Lesson Summary
Assessment
Unit 5: Familiarising with Adobe Flash CS3
Lessons 1: Enhancing User Experience with Rich Media
Lesson Objective
Introduction to Adobe Flash CS3
Flash Workspace
Creating a Animated Face
Symbols, Instances and Library
Frames and Key frames
Creating Motion and Shape Tweens
Introduction to Action Script
Creating a Button Symbol
Lesson Summary
Assessment
Lessons 2: Enhancing User Experience with Video
Lesson Objective
Producing Flash Video
Importing Sound
Lesson Summary
Assessment
Lessons 3: Enhancing User Experience with Motion Tweens
Lesson Objective
Using Guides and Rulers
Creating Masks
Using a Motion Guide for Animation
Creating and Editing Symbols
Lesson Summary
Assessment
Lessons 4: Unit Mastery
Mastery Test
Unit 6: Digital Narratives using Adobe Flash CS3
Lessons 1: Creating Effects and Film Techniques
Lesson Objective
Applying Colors and Gradients
Creating Text Effects and Filters
Importing Images
Creating Transitions with Motion Tweens
Creating Timeline Effects
Film Making Techniques
Lesson Summary
Assessment
Lessons 2: Planning a Digital Narrative
Lesson Objective
Analysing and Scripting a Digital Narrative
Narrative Summary and Storyboard
Lesson Summary
Assessment
Lessons 3: Building a Digital Narrative
Lesson Objective
Maintaining Consistency
Optimising Flash Content
Organising Content
Making Flash Content Accessible
Publishing a Flash Document
Lesson Summary
Assessment
Lessons 4: Unit Mastery
Mastery Test
Unit 7: Meeting Client Requirements
Lessons 1: Client Design Needs
Lesson Objective
Technical Features and Design Solution
Making Websites Accessible
Lesson Summary
Assessment
Lessons 2: Writing a Design Document
Lesson Objective
Design Principles for Flash Content
Lesson Summary
Assessment
Lessons 3: Reviewing and Revising with Clients
Lesson Objective
Overview
Preparation for Review Meeting
Implementing Client Suggestions
Lesson Summary
Assessment
Lessons 4: Building Elements of a Client Site
Lesson Objective
Creating Cascading Style Sheets
Creating and Modifying Text
Creating Timeless Effects
Use Transparent or Invisible Buttons
Lesson Summary
Assessment
Lessons 5: Unit Mastery
Mastery Test
Unit 8: Main Mastery
Mastery Test

Banking - Documentary Credits

Objective
The course will also be useful for business people and will enable them to use LCs properly for securing payment in international and domestic trade transactions through proper documentation and by meeting banks' requirements under a Letter of Credit.
Course Synopsis
This course covers various aspects of business of Letters of Credit. It encompasses Methods of Payment used in international trade, Provisions of UCP 500, Issuance of LCs and Payment/ Acceptance/ Negotiation of documents under LC. It goes on to analyse export LCs and provisions of an LC Application alongwith various aspects of LC business such as Advising and Confirmation of LC, Transfer of LC, Scrutiny of documents under LC, Accounting for LC Transactions, Foreign Exchange flows etc.
Duration 1 months
Table of Contents
1. Unit 1: Introduction to Documentary Credits
1.1. Introduction to Payment Mechanism
Lesson Objective
1.1.1. Advance Payment
1.1.2. Documentary Collections
1.1.3. Cash on Delivery
1.1.4. Documentary Credits
1.1.5. Lesson Summary
1.1.6. Assessment
1.2. Letter of Credit
Lesson Objective
1.2.1. Introduction
1.2.2. Parties to Letter of Credit
1.2.3. Types of Credit
1.2.4. Reimbursement under Credit
1.2.5. Restricted V/s Unrestricted Credit
1.2.6. Credit as a Contract of Agency
1.2.7. Documents for Payment and Payment for Documents
1.2.8. Lesson Summary
1.2.9. Assessment
1.3. Flow Chart
Lesson Objective
1.3.1. Issuing a Letter of Credit
1.3.2. Negotiation Process
1.3.3. Acceptance under Letter of Credit
1.3.4. Lesson Summary
1.3.5. Assessment
1.4 Mastery Test
2. Unit 2 : Analysis of UCP 500
2.1. Categories and Structure of UCPDC
Lesson Objective
2.1.1. Introduction
2.1.2. General Provision and Definitions
2.1.3. Form and Notification of Credits
2.1.4. Liabilities and Responsibilities
2.1.5. Documents
2.1.6. Miscellaneous Provisions
2.1.7. Transferable Credits
2.1.8. Assignments of Proceeds
2.1.9. Structure of UCP500
2.1.10. Lesson Summary
2.1.11. Assessment
2.2. Mastery test
3. Unit 3 : Study of Export and Import Letter of Credit
3.1. Study of Export Letter of Credit
Lesson Objective
3.1.1. Relevant Questions
3.1.2. Example
3.1.3. Answers
3.1.4. Lesson Summary
3.1.5. Assessment
3.2. Study of Import Letter Of Credit Application
Lesson Objective
3.2.1. Characteristics
3.2.2. Analysis of Contents
3.2.3. Checklists
3.2.4. Lesson Summary
3.2.5. Assessment
3.3. Mastery Test
4. Unit 4 : Processes related to Letter of Credit
4.1. Advising, Confirmation and Transfer of LC
Lesson Objective
4.1.1. Advising of Letter of Credit
4.1.2. Confirmation of Letter of Credit
4.1.3. Transfer of Letter of Credit
4.1.4. Lesson Summary
4.1.5. Assessment4.1.1. Advising of Letter of Credit
4.1.2. Confirmation of Letter of Credit
4.1.3. Transfer of Letter of Credit
4.1.4. Lesson Summary
4.1.5. Assessment
4.2. Scrutiny of Documents under Letter of Credit
Lesson Objective
4.2.1. Introduction
4.2.2. Articles 2 and 4 of UCPDC 500
4.2.3. Ways of Scrutinizing Documents under a Credit
4.2.4. Articles 20-21-22 of UCPDC 500
4.2.5. Specific Documents under Letter of Credit
4.2.6. Bill of Exchange
4.2.7. Marine/ Ocean Bill of Lading
4.2.8. Charter Party Bill of Lading
4.2.9. Multimodal Transport Document
4.2.10. Air Transport Document
4.2.11. Courier and Postal Receipts
4.2.12. Transport Documents issued by Freight Forwarders
4.2.13. Insurance Document
4.2.14. Commercial Invoice
4.2.15. Other Documents
4.2.16. Lesson Summary
4.2.17. Assessment
4.3. Mastery Test
5. Unit 5: Transactions under LC and Foreign Flows
5.1. Opening of Letter of Credit
Lesson Objective
5.1.1. Introduction
5.1.2. Submission of LC Application
5.1.3. Issuance of the Letter of Credit
5.1.4. Advising Credit to the Beneficiary
5.1.5. Confirmation of the Credit
5.1.6. Payment/ Acceptance/ Negotiation under a Credit
5.1.7. Acceptance under a Credit
5.1.8. Lesson Summary
5.1.9. Assessment
5.2. Accounting for acceptance under LC
Lesson Objective
5.2.1. Nominated / Confirming Bank
5.2.2. Lesson Summary
5.2.3. Assessment
5.3. Settlement and Recovery
Lesson Objective
5.3.1. Settlement by Issuing Bank
5.3.2. Crystallization Accounting
5.3.3. Recovery from Applicant
5.3.4. Lesson Summary
5.3.5. Assessment
5.4 Mastery Test
6. Unit 6: Letter of Credit Business
6.1 Major Issues Related to LC Business
Lesson Objective
6.1.1. LC Available with Issuing Banks
6.1.2. Authentication of a Letter of Credit
6.1.3. Confirmation of a Letter of Credit
6.1.4. Revocable Letter of Credit
6.1.5. Transferable Credit
6.1.6. LC Available on Installments
6.1.7. Amendment of Letter of Credit
6.1.8. Lesson Summary
6.1.9. Assessment
6.2 Mastery Test
7. Unit 7: Final Mastery

Banking - Documentary Collections

Objective
This course will be especially useful for bank employees who work in the Collection Department of a Bank.
Course Synopsis
This course provides a detailed introduction to the URC 522 which deals with Documentary Collections. The course provides detailed analysis of provisions of URC 522, and thorough understanding of documents used in international trade.
Duration 1 months
Table of Contents
1. Unit 1: Uniform Rules for Collections
1.1. General Introduction
Lesson Objective
1.1.1. Introduction
1.1.2. Documentation and Payment Rules
1.1.3. UCP 500 v/s URC 522
1.1.4. Processes for Uniform Rules for Collection
1.1.5. Lesson Summary
1.1.6. Assessment
1.2. Definitions
Lesson Objective
1.2.1. Collection
1.2.2. Documents
1.2.3. Principal
1.2.4. Remitting, Collecting and Presenting Banks
1.2.5. Drawee
1.2.6. Lesson Summary
1.2.7. Assessment
1.3. Process of Collection
Lesson Objective
1.3.1. Agreement
1.3.2. Execution of Contract
1.3.3. Example of a Documentary Collection
1.3.4. Changing Practices
1.3.5. Lesson Summary
1.3.6. Assessment
1.4. General Notes on Collection
Lesson Objective
1.4.1. Documentary Requirements
1.4.2. Objectives of Parties to Transaction
1.4.3. Payment Considerations
1.4.4. Advantages and Disadvantages to Buyers and Sellers
1.4.5. Lesson Summary
1.4.6. Assessment
2. Unit 2 Trade Documents under Microscope
2.1. Types of Documents
Lesson Objective
2.1.1. Remittance Schedule
2.1.2. Draft (Bill of Exchange)
2.1.3. Commercial Invoice
2.1.4. Certificate of Origin
2.1.5. Insurance Document
2.1.6. Inspection Certificate
2.1.7. Transport Documents
2.1.8. Multimodal Transport Document
2.1.9. Air Transport Document
2.1.10. Courier Receipt
2.1.11. Packing List and Weight List
2.1.12. SGS Certificate
2.1.13. Freight Certificate
2.1.14. Shipping Company’s Certificate
2.1.15. Lesson Summary
2.1.16. Assessment
2.2. Explanation of Uniform Rules for Collections
Lesson Objective
2.2.1. Introduction
2.2.2. Articles of URC 522
2.2.3. Form and Structure of Collection
2.2.4. Form of Presentation
2.2.5. Liabilities and Responsibilities
2.2.6. Payments
2.2.7. Interests, Charges and Expenses
2.2.8. Other Provisions
2.2.9. General Comments
2.2.10. Lesson Summary
2.2.11. Assessment
3.3. Mastery Test
4. Unit 4 : Processes related to Letter of Credit
4.1. Advising, Confirmation and Transfer of LC
Lesson Objective
4.1.1. Advising of Letter of Credit
4.1.2. Confirmation of Letter of Credit
4.1.3. Transfer of Letter of Credit
4.1.4. Lesson Summary
4.1.5. Assessment
3. Unit 3 Accounting for Transaction
3.1. Accounting for Collection
Lesson Objective
3.1.1. Introduction
3.1.2. Pure Collection
3.1.3. Advance against Collection
3.1.4. Purchase of Export Collection
3.1.5. Discount of Export Collection
3.1.6. Lesson Summary
3.1.7. Assessment
4. Unit 4 Case Studies
5. Unit 5 Main Mastery

Banking - Bank Guarantees

Objective
The course will be especially useful for those who deal in Guarantees and Indemnities. It will equip them with the required know-how to analyse a Guarantee document and decide whether a particular Guarantee may be issued or not.
Course Synopsis
This course introduces, quite comprehensively, the twin concepts of Guarantees and Indemnities. It also covers various types of Guarantees, and how Bank Guarantees work in practice. Bankers will also be able to appreciate the concept of contingent liability in relation to bank guarantees and also how to deal with an invocation of a Guarantee.
Duration 1 months
Table of Contents
1. Unit 1 Aspects of Bank Guarantee
1.1. Components of Bank Guarantee
Lesson Objective
1.1.1. Definition and Nature
1.1.2. Parties to Bank Guarantee
1.1.3. Lifecycle of Bank Guarantee
1.1.4. Perspective on Bank Guarantee
1.1.5. Characteristics of Bank Guarantee
1.1.6. Consideration for Bank Guarantee
1.1.7. Lesson Summary
1.1.8. Assessment
1.2. Types of Guarantees
Lesson Objective
1.2.1 Introduction
1.2.2 Financial v/s Non-Financial
1.2.3 Bid Bond/Earnest Money
1.2.4 Advance Payment
1.2.5 Retention Money
1.2.6 Maintenance
1.2.7 Export Performance
1.2.8 Import Performance
1.2.9 Shipping Guarantee
1.2.10 Miscellaneous Guarantees
1.2.11 Guarantee for Bank Loans
1.2.12 Lesson Summary
1.2.13 Assessment
1.3. Bank Liabilities
Lesson Objective
1.3.1 Contingent Liability
1.3.2 Liability of Issuing Bank
1.3.3 When Issuing Bank is not Liable
1.3.4 Accounting for Transactions
1.3.5 Analysis
1.3.6 Standard Limitation Clause
1.3.7 Lesson Summary
1.3.8 Assessment
1.4. Mastery Test
2. Unit 2 Indemnity
2.1. Features of Indemnity
Lesson Objective
2.1.1. Introduction
2.1.2. Parties to Indemnity
2.1.3. Analysis of Indemnity
2.1.4. Examples of Indemnity
2.1.5. Lesson Summary
2.1.6. Assessment
2.2. Mastery Test
3. Unit 3: Case Studies
4. Unit 4: Final Mastery

Banking - Basic Foreign Exchange

Objective
A comprehensive course that will enable a thorough understanding of Foreign Exchange. Those in the Import and Export business will be able to better appreciate the Forex aspect of international trade.
Course Synopsis
The course introduces one to the subject of Foreign Exchange and covers topics such as Forex instruments, types of exchange rates, buying and selling transactions in Forex etc. The course also covers local exchange control regulations, forward exchange contracts and external commercial borrowings.
Duration 1 months

Banking - Negotiable Instrument

Objective
An ideal course for newcomers that will facilitate a thorough understanding of negotiable instruments. For existing Bankers, the course provides a review of such instruments.
Course Synopsis
This course focuses on the operational aspects of negotiable instruments such as cheques, demand drafts, bills of exchange, TCs etc. It also covers important provisions of the Negotiable Instruments Act of 1881. The course also covers Clearing, Collection and Purchase of cheques, implications of cheque return, dishonour of a bill of exchange etc.
Duration 1 months

Banking - Banking Operations and Liability Products

Objective
A basic course that covers the fundamental principles of banking.
Course Synopsis
The course helps introduce the learner to the important basics of general banking and equips the learner with operationally invaluable knowledge in the following areas:
Definition of banking and activities of bankers
Know Your Customer Guidelines
Bankers’ Responsibilities and Rights, banker customer relationships, various deposit products and how they work in practice
Duration 1 months

Banking - Banking Assets

Objective
A basic course that covers the fundamental principles of banking.
Course Synopsis
This is the second course after Banking Operations and Liability Products, which introduces the learner to basic principles of banking. The course provides knowledge about operational aspects of asset products offered by banks, documentation for assets, accounting for assets and the concept of security.
Duration 1 months

Banking - Credit Cards

Table Of Contents
1 Module: Credit card basics
In this module you will learn about the basics of credit card and its benefits. You will also get a historical perspective on credit cards.

2 Module: How credit cards work
This module introduces you to the various processes involved in credit cards.

3 Module: Credit card features

3.2 Miscellaneous features

4 Module: Types of credit cards

5 Module: Getting a credit card

6 Module: Eligibility norms and documentation

7 Module: Charges and fees

8 Module: Terms and conditions
Usage of a credit card is subject to the terms and conditions of the issuing bank. We have presented a list of some of the more important and common conditions ...

9 Module -: Online payments with credit cards
Many web sites accept credit card payments for purchase of goods and services. However the payment mechanism and work flow is different compared to physical / off-line world.
The key differences are the seller and the buyer never meet and are in different geographical locations. Also a credit card cannot be "physically" presented and therefore the card holder cannot sign anywhere.
The process is as follows...

Comments
We have presented a simplified view of how a payment is processed online. In practice it is quite complicated with several possibilities. Some of these are...

• Online payments are processed via a secure web transmission. This prevents credit card data being fraudulently captured.
• Acquiring banks have several (and different) rules which a web merchant must follow. Some banks will deal only with web sites where physical delivery of a product is possible and some may make the payment only after dispatch. Worse, some banks insist only certain couriers be used.
• The commission deducted by acquiring banks is very high - usually this is 10% for products / goods and 20% or more for services (downloads, area restricted to - members area, etc).
• Many acquiring banks do not pay the entire amount and retain about 20% as holdbacks. This is to minimize loss against charge backs (this happens when a card holder denies having bought the goods or service). The holdback amount is released after 6 months.

10 Module: Other types of cards
A credit card is only one type of card. There are other types of "plastic money" each with its own pros and cons.

11 Module -: Real life product info
To give you an idea about product features we will show you product information displayed for real credit card products offered by a bank. Click on the links below to view information on Citibank's Silver and Gold credit cards.

Gold credit card

Banking - Home Loan

Table Of Contents
Unit 1 Introduction to Home Loan
1.1Home Loan Overview
Lesson Objective

1. Introduction
2. Types and Eligibility
3. Advantages and Tax Benefits
4. Finance Companies and Mortgages
5. Lesson Summary
6. Assessment

1.2. Mastery Test
Unit 2 Basic Home Loan Product
2.1 Elements of Home Loan
Lesson Objective

1. Financed Property and Amount
2. Interest Rates and EMI
3. Loan Tenor and Repayment
4. Lesson Summary
5. Assessment

2.2 Mastery Test
Unit 3 Eligibility ,Documentation, Charges and Conditions
3.1 Study of Eligibility Criteria
Lesson Objective

1. Definition and Importance of Eligibility
2. Income Eligibility Ratio
3. Documentation Requirements
4. Eligibility Assessment
5. Lesson Summary
6. Assessment

3.2 Fees and Charges in a Home Loan
Lesson Objective

1. Fees and Charges
2. Lesson Summary
3. Assessment

3.3 Terms and Conditions
Lesson Objective

1. General Terms and Conditions
2. Lesson Summary
3. Assessment

3.4 Mastery Test
Unit 4 Property Facts
4.1 Features of Property and Documentation
Lesson Objective

1. Property and Its Ownership
2. Types and Importance of Documents
3. Technical Terms
4. Lesson Summary
5. Assessment

4.2 Mastery Test
Unit 5 Home Loan Process and External Agencies
5.1 Home Loan Transaction Procedure
Lesson Objective

1. Process Workflow
2. Lesson Summary
3. Assessment

5.2 External Agencies Involved in a Loan Process
Lesson Objective

1. Direct Sales Agents
2. Field Investigation Agency
3. Central Processing Agency
4. Lesson Summary
5. Assessment

5.3 Interest Calculations
Lesson Objective

1. Definition
2. Rate of Interest and EMI
3. Types of Rests
4. Excel and Financial Calculations
5. Lesson Summary
6. Assessment

5.4 Mastery Test
Unit 6 Frequently Asked Questions
Unit 7 Final Mastery

Banking - Personal Loan

Table Of Contents
Unit 1 Eligibility and Processing of Personal Loans
1.1. Personal Loan Eligibility
Lesson Objective

1. Introduction
2. Purpose
3. Eligibility Criteria
4. Documentation
5. EMI and Interest
6. Tenor and Security
7. Lesson Summary
8. Assessment

1.2. Processing and Disbursement of Loan
Lesson Objective

1. Processing Time
2. Repayment
3. Lesson Summary
4. Assessment

1.3. Mastery Test
Unit 2 Types of Personal Loans
2.1. Computer Loan
Lesson Objective

1. Introduction
2. Key Benefits
3. Terms and Conditions
4. Lesson Summary
5. Assessment

2.2 Loan for House Renovation
Lesson Objective

1. Introduction
2. Key Benefits
3. Terms and Conditions
4. Lesson Summary
5. Assessment

2.3. Consumer Durables Loan
Lesson Objective

1. Introduction
2. Key Benefits
3. Lesson Summary
4. Assessment

2.4. Marriage Loan
Lesson Objective

1. Introduction
2. Key Benefits
3. Terms and Conditions
4. Lesson Summary
5. Assessment

2.4. Festival Loan
Lesson Objective

1. Introduction
2. Key Benefits
3. Terms and Conditions
4. Lesson Summary
5. Assessment

2.5. Foreign Travel Loan
Lesson Objective

1. Introduction
2. Key Benefits
3. Terms and Conditions
4. Lesson Summary
5. Assessment

2.6. Loan to Professionals
Lesson Objective

1. Introduction
2. Terms and Conditions
3. Lesson Summary
4. Assessment

2.7. Loan to Doctors
Lesson Objective

1. Introduction
2. Key Benefits
3. Terms and Conditions
4. Lesson Summary
5. Assessment

2.8. Loan to Traders
Lesson Objective

1. Introduction
2. Key Benefits
3. Terms and Conditions
4. Lesson Summary
5. Assessment

2.9. Loan for Subscription of Public Issues
Lesson Objective

1. Key Benefits
2. Terms and Conditions
3. Lesson Summary
4. Assessment

2.10. Mastery Test
Unit 3 Personal Loan Schemes
3.1. Loan for Pensioners
Lesson Objective

1. Introduction
2. Salient Features
3. Lesson Summary
4. Assessment

3.2. Medical Loan
Lesson Objective

1. Advantages
2. Purpose
3. Eligibility
4. Loan Amount and Margin
5. Security and Repayment Period
6. Interest, Documentation and Processing Fee
7. Coverage
8. Lesson Summary
9. Assessment

3.3. Loan Against Shares
Lesson Objective

1. Introduction
2. Advantages and Eligibility
3. Salient Features
4. Other Conditions
5. Lesson Summary
6. Assessment

3.4. Educational Loan
Lesson Objective

1. Introduction
2. Objectives
3. Eligibility
4. Quantum of Finance
5. Margin and Security
6. Rate of Interest
7. Disbursement and Repayment
8. Follow Up and Processing Charges
9. Capability Certificate
10. Other Conditions
11. Lesson Summary
12. Assessment

3.5. Mastery Test
Unit 4 Primers
4.1. Personal Loan Primers
Lesson Objective

1. Loan without Security
2. Loan Processing
3. Eligibility
4. Lesson Summary
5. Assessment

4.2. Mastery Test
Unit 5 Fair Practice Code
5.1. Fair Practice Code for Lenders
Lesson Objective

1. Loan Application
2. Loan Appraisal
3. Loan Disbursement
4. Borrower Covenants
5. Lesson Summary
6. Assessment

5.2. Mastery Test
Unit 6 Frequently Asked Questions
Unit 7 Final Mastery

Banking - Vehicle Loan

Table Of Contents
Unit 1 Introduction to Vehicle Loan
1.1 Vehicle Loan Overview
Lesson Objective

1. Introduction
2. Car Finance Market
3. Lesson Summary
4. Assessment

1.2 Vehicle Loan Features
Lesson Objective

1. Car Loans
2. Advantages of Car Loans
3. Special Schemes
4. Lesson Summary
5. Assessment

1.3 Important Tips
Lesson Objective

1. Car Loan Tips
2. Lesson Summary
3. Assessment

1.4 Basic Terms
Lesson Objective

1. General Terms
2. Lesson Summary
3. Assessment

1.5 Mastery Test
Unit 2 Car Loans, Eligibility and Documentation
2.1 Getting The Dream Car
Lesson Objective

1. Guidelines for a Perfect Loan
2. Lesson Summary
3. Assessment

2.2 Eligibility Criteria and Documentation
Lesson Objective

1. Eligibility Criteria
2. Documents Required
3. Lesson Summary
4. Assessment

2.3 Used Car Loans
Lesson Objective

1. Introduction
2. Important Documents
3. Lesson Summary
4. Assessment

2.4 Mastery Test
Unit 3 RTO Registration and Insurance
3.1 RTO Registration Procedure
Lesson Objective

1. Introduction
2. New Car Registration
3. Transfer of Ownership
4. Change of Address
5. Duplicate Certificate
6. Documents for Finance Contract Cars
7. Lesson Summary
8. Assessment

3.2 Car Insurance
Lesson Objective

1. Introduction
2. Comprehensive Insurance Policy
3. Accident Claims
4. Steps in Claiming Insurance
5. Lesson Summary
6. Assessment

3.3 Mastery Test
Unit 4 Two Wheeler and Commercial Vehicle Loan
4.1 Two Wheeler Loan Overview
Lesson Objective

1. Eligibility
2. Documents Required
3. Repayment
4. Special Schemes
5. Insurance
6. Lesson Summary
7. Assessment

4.2 Commercial Vehicle Finance
Lesson Objective

1. Introduction
2. Customized Schemes
3. Documentation
4. Lesson Summary
5. Assessment

2.9. Loan for Subscription of Public Issues
Lesson Objective

1. Key Benefits
2. Terms and Conditions
3. Lesson Summary
4. Assessment

4.3 Mastery Test
Unit 5 Final Mastery

Banking - Money Laundering and KYC

Table Of Contents
Unit 1 Menace of Money Laundering
1.1 Understanding Money Laundering
Lesson Objective

1. Introduction to Money Laundering
2. Background of Money Laundering
3. The Nature of Money Laundering
4. Steps in Money Laundering
5. The Geographical Spread
6. Lesson Summary
7. Assessment

1.2 Effects of Money Laundering
Lesson Objective

1. Investment Business and Money Laundering
2. New Business and Money Laundering
3. Insurance Business and Money Laundering
4. Effects of Money Laundering on Business
5. Dangers of Money Laundering
6. Lesson Summary
7. Assessment

1.3 Identifying Money Laundering
Lesson Objective

1. Signs of Money Laundering
2. Red Flags on Money Laundering
3. Red Flags on Terrorist Financing
4. Lesson Summary
5. Assessment

1.4 Tackling Money Laundering
Lesson Objective

1. Measures against Money Laundering
2. Principles to be followed by banks
3. Training of Staff
4. Lesson Summary
5. Assessment

1.5 Unit Mastery
Unit 2 Know Your Customer Guidelines
2.1 KYC Guidelines for Commercial Banks
Lesson Objective

1. Introduction
2. Key Elements of KYC Policy
3. Customer Education
4. Introduction of New Technologies
5. Applicability to Branches and Subsidiaries Outside India
6. Appointment of Principal Officer
7. Correspondent Banking
8. Lesson Summary
9. Assessment

2.2 Unit Mastery

Banking - UCP 600

Table Of Contents
Unit 1 General Introduction
1.1 Basics of UCP 600
Lesson Objective

1. Introduction
2. Additions in UCP 600
3. Omissions in UCP 600
4. Lesson Summary
5. Assessment

1.2 Mastery Test
Unit 2 Analysis of UCP 600
2.1 General Provisions
Lesson Objective

1. Application of UCP
2. Definitions
3. Interpretations
4. Credits v/s Contracts
5. Documents v/s Goods, Services, or Performances
6. Availability, Expiry Date and Place for Presentation
7. Lesson Summary
8. Assessment

2.2 Undertakings/Responsibilities of Banks
Lesson Objective

1. Issuing Bank Undertaking
2. Confirming Bank Undertaking
3. Advising of Credit and Amendments
4. Amendments
5. Teletransmitted, Preadvised Credits and Amendments
6. omination
7. Bank-to-Bank Reimbursement Arrangements
8. Lesson Summary
9. Assessment

2.3 Examination of Documents
Lesson Objective

1. Standard for Examination of Documents
2. Complying Presentation
3. Discrepant Documents, Waiver and Notice
4. Lesson Summary
5. Assessment

2.4 Documents
Lesson Objective

1. Original Documents and Copies
2. Commercial Invoice
3. Transport Documents
4. Bill of Lading
5. Article 21 and 22
6. Air Transport Document
7. Road, Rail, and Inland Waterway Transport Document
8. Courier Receipt, Post Receipt, or Certificate of Posting
9. Article 26
10. Clean Transport Document
11. Insurance Document and Coverage
12. esson Summary
13. Assessment

2.5 Other Important Provisions
Lesson Objective

1. Extension of Expiry Date
2. Tolerance in Credit Amount, Quantity or Unit Price
3. Partial Drawings or Shipments
4. Installment Drawings and Shipments
5. Articles 33 and 34
6. isclaimer on Transmission and Translation
7. Force Majeure
8. Disclaimer for Acts of an Instructed Party
9. Lesson Summary
10. Assessment

2.6 Transferable Credit and Assignment of Proceeds
Lesson Objective

1. Transferable Credits
2. Assignment of Proceeds
3. Lesson Summary
4. Assessment

2.7 Mastery Test
Unit 3 Final Mastery

Esecurity - SecureEX

Unit 1 Basics of Security
1.1. Introduction to Information Worker
Lesson Objective
1.1.1. Information Worker - Overview
1.1.2. Basics of Networking
1.1.3. Security Risks
1.1.4. Lesson Summary
1.1.5. Assessment
1.2. Security Breaches
Lesson Objective
1.2.1. Introduction
1.2.2. Cost to Business
1.2.3. Cost to Individuals
1.2.4. Lesson Summary
1.2.5. Assessment
1.3 Types of Threats
Lesson Objective
1.3.1. Introduction
1.3.2. Malicious Softwares (Malware)
1.3.3. Password Cracking
1.3.4. Hack Attacks
1.3.5. Unwanted E-mails (Spam)
1.3.6. Phishing
1.3.7. Social Engineering
1.3.8. Lesson Summary
1.3.9. Assessment
Unit 2 Computer & Network Protection
2.1 Software Security Measures
Lesson Objective
2.1.1. Introduction
2.1.2. Advantages of Firewall and IDs
2.1.3. Protection Against Virus and Other Malwares
2.1.4. Steps for Securing Unwanted E-mails
2.1.5. Web Browser Security
2.1.6. Software Security for Computers
2.1.7. Lesson Summary
2.1.8. Assessment
2.2 Computer and Data Protection
Lesson Objective 2.2.1.
Physical Security for Computers
2.2.2. Protection against Phishers and Social Engineers
2.2.3. Password Security
2.2.4. System Updating
2.2.5. Sensitive Data Protection
2.2.6. Lesson Summary
2.2.7. Assessment
2.3 Computer Forensics and Data Destruction
Lesson Objective
2.3.1. Computer Forensics
2.3.2. Deleted Data Recovery
2.3.3. Data Existence
2.3.4. Electronic Data Destruction
2.3.5. Lesson Summary
2.3.6. Assessment

Esecurity - HackEX

Unit 1 Introduction to Information Security and Ethical Hacking
1.1 Information Security and Hacking
1.1.1 Basics of Networking
1.1.2 Ethical Hacking
1.1.3 Hacker v/s Cracker
1.1.4 Precautions
1.1.5 Current Cyber Threats
1.1.6 Lesson Summary
1.1.7 Assessment
Unit 2 Introduction to NetBIOS and SMB
2.1. NetBIOS
Lesson Objective
2.1.1 Definition
2.1.2 NetBIOS Names
2.1.3 NetBIOS Datagrams
2.1.4 NetBEUI Explained
2.1.5 Lesson Summary
2.1.6 Assessment
2.2. SMB
Lesson Objective
2.2.1 What are SMBs
2.2.2 Redirector
2.2.3 Lesson Summary
2.2.4 Assessment
Unit 3 Various Network Tools
3.1. Introduction to Various Network Tools
Lesson Objective
3.1.1 TCP/IP Commands as Tools
3.1.2 Arp Command
3.1.3 Traceroute Command
3.1.4 Netstat Command
3.1.5 Finger Command
3.1.6 Ping Command
3.1.7 Nbtstat Command
3.1.8 IpConfig Command
3.1.9 Telnet Command
3.1.10 Lesson Summary
3.1.11 Assessment
Unit 4 Windows NT in Brief
4.1. Registry
Lesson Objective
4.1.1 Definition
4.1.2 Structure
4.1.3 Understanding Hives
4.1.4 Default Registry Settings
4.1.5 Lesson Summary
4.1.6 Assessment
4.2. Network Structure
Lesson Objective
4.2.1 NT Network Structures
4.2.2 User Authentication Procedure
4.2.3 Common NT Accounts and Passwords
4.2.4 Retrieval of Admin Account Name
4.2.5 Accessing Password File in NT
4.2.6 Cracking NT Passwords
4.2.7 Lesson Summary
4.2.8 Assessment
4.3. NTFS
Lesson Objective
4.3.1 Definition
4.3.2 Vulnerabilities to NTFS and Access Controls
4.3.3 Lesson Summary 4.3.4 Assessment
Unit 5 Windows Hacking
5.1. Introduction to Windows Security Lesson Objective
5.1.1 Logon Process
5.1.2 Security Architecture Components
5.1.3 Introduction to Securing an NT Box
5.1.4 Backups
5.1.5 Networks and Security
5.1.6 Restricting the Boot Process
5.1.7 Rename Administrative Accounts
5.1.8 Disable Guest Account
5.1.9 Hiding the Last User Name
5.1.10 Enforcing Strong User Passwords
5.1.11 Protecting the Registry
5.1.12 Protecting Files and Directories
5.1.13 Lesson Summary
5.1.14 Assessment
Unit 6 WinGate
6.1. Introduction to WinGate Lesson Objective
6.1.1 Definition
6.1.2 Defaults Settings after Installation
6.1.3 Port 23 Telnet Proxy
6.1.4 Finding and Using WinGate
6.1.5 Drawbacks of WinGate
6.1.6 Lesson Summary
6.1.7 Assessment
Unit 7 Linux Security and Various Unix
Techniques 7.1. Linux Security
Lesson Objective 7.1.1
Security Steps
7.1.2 Lesson Summary
7.1.3 Assessment
7.2. Unix Techniques
Lesson Objective
7.2.1 Showmount Technique
7.2.2 Basic Unix Commands
7.2.3 Special Characters in Unix
7.2.4 File Permissions
7.2.5 Port Scanning
7.2.6 Rusers and Finger Command
7.2.7 Lesson Summary
7.2.8 Assessment
Unit 8 Penetration Testing
8.1 Introduction to Penetration Testing
Lesson objective
8.1.1 Definition
8.1.2 Methodology
8.1.3 Basic Approaches
8.1.4 Google Terminologies
8.1.5 Lesson Summary
8.1.6 Assessment
Unit 9 Attacks
9.1
Lesson Objective
9.1.1 Attacking the System
9.1.2 Technical Attacks
9.1.3 Password Cracking
9.1.4 Attacks on LOG files
9.1.5 Sniffer Attacks
9.1.6 Lesson Summary
9.1.7 Assessment
Unit 10 Cyber Laws and IT Act in India
10.1 Introduction to Cyber laws and IT Act in India
Lesson Objective
10.1.1 IT Act 2000
10.1.2 Domain Name Disputes
10.1.3 Cyber Crimes and Penalties
10.1.4 Lesson Summary
10.1.5 Assessment