• Basics of spoken English, pronunciation, grammar and phonetics used.
• Understanding cultural differences in UK, USA and other specific countries.
• Building of self confidence
• Customer relation management techniques
• Accent training for USA/UK/Australia
• Dos & Don’ts in speaking while handling a foreign clients'.
• Making effective presentation of a product/ services if any.
• Using powerful words in English language and improving vocabulary
• Words to be avoided while talking
• Handling group psychology and tale –conferencing
• Group discussionsWritten communication including e-mails.
• Basic computer knowledge useful in call centers.
• Language patterns in our daily life using the latest science of Neuro Linguistic Programming (NLP)
• Stress management.
• Personal Grooming
• Time management
• Written test for grammer/maths
• Etiquette and mannerisms and MUCH MORE....,

We have been successfully training large organizations like INFOSYS, ORACLE, TITAN, L&T INFOTECH, RBI, BFL, KOTAK GROUP, CISCO, TIBCO, SANYO JAPAN and many other executives from Convergys, First Ring, M source have individually done certification courses from us.

We have access to latest technology and CD’s from USA/UK and Singapore to make teaching very effective and interactive and we are managed by internationally certified trainers from USA and University of Auckland

 

Six Sigma Certification Programmes can be organized for call centre personnel